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Credit card processing

To ensure your credit card details are secure and never accessible, we offer Credit Card processing through SecurePay’s, Level 1, PCI-DSS compliant payment gateway and a business of Australia Post. SecurePay’s encryption levels and PCI Compliance ensures your credit card information is secured to the highest available standards. For more information regarding the SecurePay payment gateway please go to www.securepay.com.au.

Training & mediation video assessment booking in Australia

To confirm your booking Resolution Institute requires full payment at least four (4) weeks before the commencement of the program. If a registration has been made and is unpaid, it is deemed only as a tentative registration. The registration will be cancelled by Resolution Institute if it is unpaid four (4) weeks prior to the commencement date or if payment has been received for the maximum number of places available from other registrations.

We understand life can be complex. If you are no longer able to attend, please contact us as soon as possible. Notification of cancellations and requests for substitutions or transfers must be made in writing to learning@resolution.institute, please note that fees apply as per the table below. Alternatively, call Resolution Institute on (02) 9251 3366 to discuss options and special circumstances.

The information provided by Resolution Institute is correct at the time of publication but may be subject to change. Resolution Institute reserves the right to change course fees, dates, content or facilitators at its discretion. Resolution Institute reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances.

Where a fee refund is due to a participant, all fees will be refunded into the participants nominated bank account within 30 days of receiving the participant’s bank details. In this event, participants are to provide Resolution Institute details of their nominated bank account in writing.

Resolution Institute reserves the right to record, via video and/or audio, learning sessions for quality assurance purposes and to support students.

Australian substitution, transfer and cancellation fees for training and mediation video assessment bookings.

cancellation fees

*Different terms and conditions may apply to other events - see details on event registration information. All prices are AUD and GST inclusive.

Participants must contact Resolution Institute within the 3 months after the original course commencement date and request for booking a course they would like to transfer their registration to. If the allocation in the desired course is full Resolution Institute would attempt to secure the next possible slot.
If no request to transfer is made within the 12 months after the original course commencement date and a refund is not requested, credit will expire.
Transfer fees need to be paid within the 1 month of the transfer request date.

Request for substitutions must be made in writing to learning@resolution.institute or by calling Resolution Institute on (02) 9251 3366. Resolution Institute will assess the request on a case-by-case basis and make a decision.

Training & event cancellations in New Zealand

To confirm your booking Resolution Institute requires full payment at least two weeks before the commencement of the program.

We understand life can be complex. If you are no longer able to attend, please contact us as soon as possible on 0800 453 237 or infonz@resolution.institute. We are happy to accommodate a substitute attendee in your place, or arrange a credit or refund and we will always consider your case on an individual basis.

Due to our commitments to suppliers, there is an administration fee for booking changes, inclusive of GST.

To be eligible for refund of fees as above cancellations need to be advised no later than 1 working day prior to the course.

*Different terms and conditions may apply to other events - see details on event registration information.

Membership cancellations

Membership is non-refundable except in special circumstances.

Book & DVD refunds & exchange

Resolution Institute endeavours to provide you with the best quality products. If something you purchase from our website does not match our description, please notify us in writing as soon as possible. We can either replace the item for you or refund you the full purchase price and postage.

Book & DVD delivery

Resolution Institute ships orders to all mailing addresses in Australia. Orders are dispatched within five (5) working days of receipt via Australia Post. If you have a mailing address outside in New Zealand or other country, please contact the Resolution Institute office to discuss postage costs.


This site and its contents are subject to copyright. The site material copyright is owned by Resolution Institute, or in the case of some material, a third party. The site function and operation copyright is owned by Internet Vision Technologies.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.


This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Included Trademarks and Registered Trademarks are Trademarks of their respective owners.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Resolution Institute makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Resolution Institute, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Resolution Institute cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Resolution Institute entirely of all responsibility for any consequences of its use.

Third Party Sites

This site may contain links to third party sites. Resolution Institute is not responsible for the condition or content of those sites as they are not under Resolution Institute control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or implied, an endorsement by Resolution Institute of the sites or the products or services provided on the site.
Resolution Institute does not permit any linkages to this site without prior permission.

Applicable Law

This site is controlled by Resolution Institute. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This site may be accessed throughout Australia and overseas. Resolution Institute makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.


Resolution Institute highly value the strong relationships we have with our customers. The collection of data at Resolution Institute is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Resolution Institute does not disclose, distribute or sell the data we collect from our clients to third parties.

This site uses a feature of your web browser known as "cookies" to store information and identify you to the system while your on a session. No personal details are contained in the cookies.