Terms & conditions

Terms & conditions

Credit card processing

To ensure your credit card details are secure and never accessible, we offer credit card processing through SecurePay a business of Australia Post. SecurePay’s encryption levels and Level 1 PCI-DSS compliance ensures your credit card information is secured to the highest available standard. For more information regarding the SecurePay payment gateway please go to www.securepay.com.au.


Australia and New Zealand event terms

Continuing Professional Development (CPD) events

Fees for CPD events, such as professional development group events and webinars, are non-refundable except in special circumstances.

Face-to-face and Online training and assessments

To confirm your booking registration fees are to be paid at least four weeks before the start date of the course. If a registration is unpaid, it will be treated as a tentative registration. The registration will be cancelled by Resolution Institute if it is unpaid two weeks before the start date, or if we have confirmed and paid registrations that fill the course. Places will only be confirmed after payment is received.

If you are no longer able to attend, please contact us as soon as possible. Notification of cancellations and requests for substitutions or transfers must be made in writing to learning@resolution.institute, fees are in the table below. Please call us on (02) 9251 3366 to discuss options and any special circumstances.

The information we provide is correct when we publish it, but things can change. Resolution Institute reserves the right to change course fees, dates, content or facilitators as we think is necessary. Resolution Institute reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances.

Where a fee refund is due, all fees will be refunded to the credit card used for the payment or into the bank account advised (in writing) within 30 days of receiving your details.

Resolution Institute reserves the right to record, via video and/or audio, learning sessions for quality assurance purposes and to support students. Contact us if you are concerned about this.

Substitution, transfer and cancellation fees

Australia Substitute another person Transfer to another course date Cancellation
3–5 day workshop
  • 1 week notice or more, no fee is payable
  • Less than 1 week, not permitted
  • 2 weeks notice or more, no charge is payable
  • 1 to 2 weeks notice, 50% of total course fees is payable
  • Less than 1 week notice, not permitted
  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies
  • Less than 2 weeks notice, total course fees are payable and no refund applies
1–2 day workshop
  • 1 week notice or more, no fee is payable
  • Less than 1 week, not permitted
  • 2 weeks notice or more, no charge is payable
  • 1 to 2 weeks notice, 50% of total course fees is payable
  • Less than 1 week notice, not permitted
  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies
  • Less than 2 weeks notice, total course fees are payable and no refund applies
Mediation accreditation assessment
  • 1 week notice or more, no fee is payable
  • Less than 1 week, not permitted
  • 2 weeks notice or more, no charge is payable
  • 1 to 2 weeks notice, 50% of total course fees is payable
  • Less than 2 weeks notice, not permitted
  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies
  • Less than 2 weeks notice, total course fees are payable and no refund applies

*Different terms and conditions may apply to other events – see details on event registration information. All prices are in AUD inclusive of GST.

Transfer

If you wish to transfer to a different course date; a different course altogether; or a different course format, you may request to transfer your registration. Participants must contact Resolution Institute within two weeks of the original course start date and advise the name and date of the course they would like their registration transferred to. If the course you wish to transfer to is full, we will attempt to find you a place on another course. Only one transfer is permitted per enrolment and the alternative option must be within 12 months of your original course or your course credit will expire.

Transfers for online workshops and masterclasses are permitted with 1 weeks notice. All transfer fees must be paid in full before a spot can be confirmed.

Cancellation

Cancellations with less than 2 weeks notice will incur the full course fee unless a medical or other certificate supporting non-attendance is provided. Refunds will not be offered for cancellation of online workshops and masterclasses.

Substitution

If you can no longer attend and would like someone else to attend in your place, please contact us with at least 1 weeks notice.

COVID-19 Update (current as of February 2022)

In light of the COVID-19 situation and changing government restrictions, face to face mediation and conflict management coaching workshops are subject to cancellation at short notice. Resolution Institute prioritises the health and safety of workshop participants.

In the event that a mediation workshop or conflict management coaching workshop is cancelled by Resolution Institute, all registrants will be notified immediately by email and/or phone. Registrants will be provided one of the following options:

  1. Transfer to another face to face workshop
  2. Transfer to the online version of the workshop (currently only available for mediation workshop participants) – a partial refund will be issued to account for the different in course fee

If you have any questions or concerns, please email learning@resolution.institute or call 02 9251 3366.


Professional development subscription

Resolution Institute wants to make professional development ​affordable and simple by offering members unlimited access to our regular, shorter professional development events for one low annual fee. The subscription applies to the calendar year, from January to December. The subscription allows the subscriber to a 100% discount (free attendance) at the following eligible events: upcoming live webinars, recorded​/on demand​ webinars, virtual practice groups, Australian Professional Development Group short events, Wellington networking and practice events and restorative Justice webinars.

A 5% discount is also now available for professional development subscribers when registering for online workshops and online masterclasses.

  • Subscribers must be Resolution Institute members at the time of subscribing and whilst using the subscription.

  • Subscription fee must be paid before subscribers will be eligible to receive the discounted rate for eligible events.
  • Subscription does not guarantee a place at any eligible event. In order to secure your place at an event subscribers must register for each event.
  • Subscribers must be logged in as a member on our website (using the account that purchased the subscription) to access the discounted​ event ​fee.
  • ​Subscriptions are personal and non-transferable. Members must not share the subscription or register anyone else at the discounted rate.
  • Subscription fees are for the total subscription period, January to December. No pro-rata rate applies to subscribers who purchase the subscription part way through the subscription period.
  • ​Subscription is not refundable.
  • ​Subscription allows the subscriber to a 100% discount (free attendance) at the following eligible events: upcoming live webinars, recorded​/on demand​ webinars, virtual practice groups, Australian Professional Development Group short events, Wellington networking and practice events and Restorative Justice webinars.
  • The following events are excluded from the subscription discount (member discounts still apply): ​​Resolution Institute conferences, Resolution Institute training courses, Online Group Professional Supervision, Australian Professional Development Group masterclasses and other one-day events, Mediation training courses, Mediation assessment, Mediation refresher training courses, New Zealand family dispute training courses, Conflict management coaching courses, Conflict management coaching refresher courses and Restorative Justice courses and modules, and any other events not listed as events eligible for the subscription.

Resolution Institute reserves the right to amend the eligible event and excluded events lists from time to time, without notice.


Membership

Membership is non-refundable except in special circumstances.


Copyright

This site and its contents are subject to copyright. The site material copyright is owned by Resolution Institute, or in the case of some material, a third party. The site function and operation copyright is owned by Advanced Solutions International.

You can view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site only for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.


Trademarks

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Included Trademarks and Registered Trademarks are Trademarks of their respective owners.


Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. We do our best to provide great information on this site, however this site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Resolution Institute makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Resolution Institute, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Viruses

Resolution Institute cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Resolution Institute entirely of all responsibility for any consequences of its use.


Third Party Sites

This site may contain links to third party sites. Resolution Institute is not responsible for the condition or content of those sites as they are not under Resolution Institute control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or implied, an endorsement by Resolution Institute of the sites or the products or services provided on the site.


Applicable Law

This site is controlled by Resolution Institute. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This site may be accessed throughout Australia and overseas. Resolution Institute makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.


Privacy

Resolution Institute values the strong relationships we have with our members, customers and people using our website. We manage the collection of data with full and proper respect for your privacy. For more information about your personal information, please refer to our privacy policy here.

This site uses a feature of your web browser known as 'cookies' to store information and identify you to the system while you're on a session. No personal details are contained in the cookies.