Our Trainers 

Anne Sutherland - Australia

Mediator and consultant to private and public sector clients. Following a background in commercial law, Anne’s mediation experience includes commercial, anti-discrimination, medical negligence, family and wills and estate matters. She currently specialises in workplace. Anne is appointed as a mediator to the Victorian Civil and Administrative Tribunal and teaches dispute resolution in the post graduate law programme at Monash University.

Anna Quinn - New Zealand

Anna is a distinguished Resolution Institute Fellow and renowned trainer in New Zealand's conflict resolution field. With over three decades of experience, she excels as a mediator, facilitator, mentor, supervisor, and representative in mediation proceedings, possessing a profound understanding of conflict processes from restorative justice to facilitation. Having lectured at Auckland University Law School and trained District and High Court Judges, Anna is a sought-after conference presenter on communication, difficult conversations, neuro-complexity, and dispute resolution. Her passion lies in the Peace Foundation's initiatives in schools and conflict management in the Elder Mediator Australasian Network 'EMAN' Committee.

Nina Harding - Australia

Nina Harding has worked as a mediator / facilitator for over twenty-five years.   Nina is a law graduate and has a Master of Laws.  She is a Harvard Law School trained mediator and has mediated over 2,500 business disputes in a variety of areas.  Nina is the Australian Film Code Conciliator (under the Australian Film Exhibition and Distribution Code) and a Visiting Senior Lecturer at The University of Hong Kong.  She is a member of numerous mediation panels including NSW Farm Debt Mediation, NSW Personal Injury Commission, Commonwealth Ombudsman, Australian Small Business and Family Enterprise Ombudsman, Queensland Small Business Commissioner, etc.  

Nina Harding is a Nationally Accredited Mediator (NMAS) and a Fellow of the Resolution Institute.  She is a popular keynote speaker and an internationally recognised expert in complaint handling.

Jon Everest - New Zealand

Jon is an independent mediator specialising in restorative principles within organisations. He created a healthy, high-performing culture at Victoria University, establishing the independent Employee Advisory and Resolution Service (EARS) and serving as Senior Consultant, Practice Development at the Diana Unwin Chair of Restorative Justice, supporting restorative principles across various contexts.

A Fellow of the Resolution Institute and advanced accredited mediator, Jon specialises in family dispute resolution, restorative justice facilitation, and working with family violence and sexual offending cases. Jon's career began as a Police Inspector in the Royal Hong Kong Police, completing his Master’s in crime and violence with further studies and training in dispute resolution.

Bradley Chenoweth - Australia

Bradley is a Visiting Fellow to Law Schools at the University of WA, Advisor to the UWA Mediation Clinic; and the Australian National University, and Director of the Centre for Dialogue. He is regional Adjunct Faculty to both MIT’s Sloan School IDEAS Asia Pacific program, a collaboration with UID Indonesia; and the Presencing Institute (USA). Trained as a lawyer, Bradley is Fellow and Lead Trainer with Resolution Institute, Australian and New Zealand's largest member-based dispute resolution organisation.

 Bradley teaches negotiation, mediation, and dispute resolution; also, collaborative innovation, systems thinking and transformation; both professionally and at universities across Asia Pacific. Since 2005, as   consultant and now regional associate with Dialogos International in Boston, he has worked globally on large scale system transformation projects and has stewarded professional development and senior   executive programmes across multiple sectors.

 His first step beyond formal law was mediation. It remains his passion and the focus of his practice in Australia. At its centre is the creation of value through facilitated negotiation.

Sarah Ramsay - New Zealand

Sarah has been practising in the conciliation/complaint resolution space for over 10 years. In 2014, she received the LEADR Practitioner Award for Achievement by an emerging mediator. As a Manager at the Office of the Ombudsman, she is responsible for leading and coaching a team of dispute resolution professionals to deliver high-quality resolution services to the public.

Sarah is a trainer, coach, and assessor for Resolution Institute and sits on the Resolution Institute Board as Vice-Chair.

Outside of her mediation work, she is the co-founder of an electric vehicle start-up, a salsa dancer, and a proud mum of a toddler and two adorable SPCA cats.

Laurence Boulle - Australia

Laurence practised law for five years before becoming an academic, having held positions at four Australian law schools and taught in New Zealand, the Pacific, Africa, and Europe. He established the DRC at Bond University last century and is Principal of Independent Mediation Services Ltd and an Associate of Co-Solve. Laurence has published extensively in mediation, dispute resolution and globalisation, here   and abroad. He is co-author of current texts, Australian Dispute Resolution, Mediation in Australia and Mediation Skills and Techniques, all published by LexisNexis, Sydney. He has chaired NADRAC, the MSB and NMC Ltd.

Laurence practices as a dispute resolution practitioner and consultant and enjoys mediation training the most.

Lesley Ashworth - New Zealand

Lesley is an experienced FDR practitioner with a background in family law. She has conducted many FDR mediations since the scheme was introduced.

Working as a self-employed mediator, facilitator, and coach, primarily in FDR and workplace matters, her background in restorative justice has influenced her approach to much of her work. This has proved particularly helpful when supporting parents with the co-parenting relationship in mediation. Lesley has worked as a mediator for the Human Rights Commission for a number of years, along with providing professional supervision to FDR mediators and lawyers.

Franca Petrone - Australia

Franca has a background in law and over 25 years’ experience providing dispute management services in a broad range of areas including commercial, personal injury, workplace, and family. She provides training and coaching in conflict management and mediation for various universities and other organisations in Australia and the broader Asia Pacific region.

Franca’s practice includes mediating and conciliating in a number of South Australian and Federal courts and tribunals. She is on various mediator panels and is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church under their Towards Healing program.

Franca was inaugural Secretary and a founding Director of the Mediator Standards Board (MSB) (2010-2013) and Project Officer, Review of Standards (2013-2015). She is Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.

Franca has been providing training and coaching services to the Resolution Institute since 1995 and has consistently received excellent feedback from training participants about the value she brings to the training offerings.

Everard Halbert - New Zealand

Everard is of Rongowhakaata, Te Arawa, Irish and Welsh descent. Everard has completed studies in Maori and Law at Victoria University of Wellington and has also lectured at Victoria University.

Everard works in the private and public sectors in the conflict resolution space, including mediation, restorative practice, and Te Pae Oranga where he is a trainer and assessor in these three areas.

Shiv Martin - Australia

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation.

Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently part time Assistant Information Commissioner, Queensland.

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach, and assess aspiring mediators for NMAS Accreditation.

Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation, and disability support (NDIS matters) and social services complaints.

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for Resolution Institute and facilitates reflective practice workshops for public service managers.

Haley Farrar - New Zealand

Haley is a highly regarded restorative practitioner and mediator, and the Managing Director of Aspen Restorative Consulting. She brings a background in law and psychology and moved to New Zealand in 2015 as a Fulbright Fellow.

She worked for several years with the Diana Unwin Chair for Restorative Justice (now Te Ngapara) at Victoria University of Wellington. She has been teaching restorative justice and restorative facilitation for over a decade and brings extensive practical experience in supporting organisations and individuals to apply restorative approaches in both preventative and responsive contexts.

Justin Toohey - Australia

Justin is a highly experienced conciliator, mediator, lawyer and manager with over 20 years in senior government roles. He holds a Masters of Law, Bachelors of Law and Environmental Science (Hons), and qualifications in management, training and community mediation. As Director of Alternative Dispute Resolution at the Administrative Appeal Tribunal for 10 years, Justin leads a national team achieving up to 95% resolution rates across 400 legislative frameworks.

Justin's training career began in 2004 establishing the first national mediation service for Indigenous Corporations. He maintains professional standards for over 50 accredited mediators and co-delivers the AAT's five-day accreditation program. He also created the Negotiating Outcomes on Time inter-university competition, helping law students develop negotiation skills through game-based learning.

Sarah Roth Shank - New Zealand

Sarah is a restorative justice practitioner, researcher, and educator. Her PhD research at Victoria University of Wellington examined how restorative justice can expand its reach in institutions while maintaining community involvement and restorative principles. Since 2017, she has been a Senior Consultant at Aspen, providing case facilitation, consultation, and leading the organization's education and training development.

Previously, Sarah was Admissions Director at the Center for Justice and Peacebuilding at Eastern Mennonite University, assisting in forming North America's first Masters in Restorative Justice. She holds a Master's in conflict transformation with a restorative justice concentration and is trained in Victim Offender Conferencing and Circle Processes.

Lynora Brooke - Australia

Lynora has used the CINERGY® model of conflict management coaching since training with Cinnie Noble in 2005 and has trained others in its use since 2007. Lynora finds it an invaluable tool to assist individuals to develop and enhance their own conflict competency, to manage interpersonal and workplace conflict and prepare for, or debrief after, difficult conversations, investigations, negotiations, or mediation. With a focus on leadership development and conflict management, Lynora has her own consultancy, Redefinity, specialising in leadership coaching and mentoring, workplace and commercial mediation, team dynamics assessments and conflict coaching.

Noelene Salmon - Australia

Noelene is based in Sydney, Noelene has 20 years' experience in senior Human Resources and Industrial Relations and for the last 10 years has focused on dispute resolution as a CINERGY® Conflict Management Coach, Facilitator and Mediator through her company Good Outcome Mediation and Conflict Resolution. She has worked extensively in government and introduced dispute resolution and workplace training programmes based on the CINERGY® model and is now an accredited CMC trainer. Noelene has a passion for coaching and mediation inspired by the transformation it provides for clients and teams in conflict and distress. She has a warm and empathetic style sharpened by insight and softened by humour.