Terms and conditions

Credit card processing

Resolution Institute takes the need to protect your credit card details seriously when you make payment by credit card. We do not store your credit card details.

Event terms

Continuing Professional Development (CPD) events

Fees for CPD events, such as professional development group events and webinars, are non-refundable except in special circumstances.

Face to face, online training, and assessments

Your registration will be confirmed once payment has been received.

If you can no longer attend, please contact us as soon as possible. Notification of cancellations and requests for substitutions or transfers must be made in writing to [email protected] for Australian events and [email protected] for Aotearoa New Zealand events. Fees are in the table below.

Please call us on (02) 9251 3366 for Australian events or 04 470 0110 for Aotearoa New Zealand events to discuss options and any special circumstances.

The information provided is correct at time of publication. Resolution Institute reserves the right to change course fees, dates, content, or facilitators as necessary.

Resolution Institute reserves the right to cancel, postpone or reschedule courses due to unforeseen circumstances.

Where a fee refund is due, all fees will be refunded to the credit card used for the payment or into the relevant bank account (advised in writing) within 30 days of receipt of your details.

Resolution Institute reserves the right to record, via video and/or audio, learning sessions for quality assurance purposes and to support students. 

Contact us if you are concerned about this.

Substitution, transfer, and cancellation fees


Substitute another person

Transfer to another course date


3–5 day workshop

  • 1 week notice or more, no fee is payable

  • Less than 1 week, not permitted

  • 2 weeks notice or more, no charge is payable

  • 1 to 2 weeks notice, 50% of total course fees is payable

  • Less than 1 week notice, not permitted

  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies

  • Less than 2 weeks notice, total course fees are payable and no refund applies

1–2 day workshop

  • 1 week notice or more, no fee is payable

  • Less than 1 week, not permitted

  • 2 weeks notice or more, no charge is payable

  • 1 to 2 weeks notice, 50% of total course fees is payable

  • Less than 1 week notice, not permitted

  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies

  • Less than 2 weeks notice, total course fees are payable and no refund applies

Mediation accreditation assessment

  • 1 week notice or more, no fee is payable

  • Less than 1 week, not permitted

  • 2 weeks notice or more, no charge is payable

  • 1 to 2 weeks notice, 50% of total course fees is payable

  • Less than 2 weeks notice, not permitted

  • 2 weeks notice or more, no charge is payable and a full refund of the total course fee applies

  • Less than 2 weeks notice, total course fees are payable and no refund applies

*Different terms and conditions may apply to other events – see details on event registration information. All prices are in AUD inclusive of GST.

You may request to transfer your registration to a different course date, course, or different course format. You must contact Resolution Institute within two weeks of the original course start date and advise the name and date of the course you would like your registration transferred to. If the course is full, we will attempt to find you a place on another course. Only one transfer is permitted per enrolment. This option will expire 12 months from the date of your original course.

Transfers for online workshops and masterclasses are permitted with one-weeks’ notice. All transfer fees must be paid in full before receipt of confirmation.


Cancellations with less than two weeks’ notice will incur the full course fee unless a medical or other certificate supporting non-attendance is provided. Refunds will not be offered for cancellation of online workshops and masterclasses.


If you can no longer attend and would like someone else to attend in your place, please contact us with at least one weeks’ notice.

COVID-19 Update

In light of COVID-19 and changing government restrictions, face to face mediation and conflict management coaching workshops are subject to cancellation at short notice. Resolution Institute prioritises the health and safety of workshop participants.

If a mediation workshop or conflict management coaching workshop is cancelled by Resolution Institute, all registrants will be notified immediately by email and/or phone. Registrants will be provided one of the following options:

  1. Transfer to another face to face workshop
  2. Transfer to the online version of the workshop (currently only available for mediation workshop participants) – a partial refund will be issued to account for the difference in course fee

If you have any questions or concerns, please email [email protected] or call 02 9251 3366 in Australia and [email protected] or call 04 470 0110 in Aotearoa New Zealand.

Professional development subscription

The subscription applies to the financial year, from July to June.

  • Subscribers must be Resolution Institute members at the time of subscribing and whilst using the subscription.
  • Subscription fee must be paid before subscribers will be eligible to receive the discounted rate for eligible events.
  • Subscription does not guarantee a place at any eligible event. In order to secure your place at an event subscribers must register for each event.
  • Subscribers must be logged in as a member on our website (using the account that purchased the subscription) to access the discounted event fee.
  • Subscriptions are personal and non-transferable. Members must not share the subscription or register anyone else at the discounted rate.
  • Subscription fees are for the total subscription period, July to June. No pro-rata rate applies to subscribers who purchase the subscription part way through the subscription period.
  • Subscription is not refundable.

Subscription allows the subscriber to a 100% discount (free attendance) at the following eligible events:

  • Upcoming live webinars, on demand webinars, online CPD evets, Australian Professional Development Group events, Aotearoa New Zealand networking and practice events.
  • The following events are excluded from the subscription discount (member discounts still apply): Resolution Institute conferences, Resolution Institute training courses, online group professional supervision, Australian professional development group masterclasses and other one-day events, mediation training courses, mediation assessment, mediation refresher training courses, New Zealand family dispute training courses, conflict management coaching courses, conflict management coaching refresher courses and restorative justice courses and modules, and any other events not listed as events eligible for the subscription.

Resolution Institute reserves the right to amend the eligible event and excluded events lists from time to time, without notice.


Membership is non-refundable except in special circumstances. 


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Mailing list consent

By registering for our training programs, becoming a member of our association or transacting with us , you consent to receive communications from us, including but not limited to newsletters, updates, event invitations, and promotional materials related to our services and offerings. These communications may be sent via email, SMS, or other electronic means. You also acknowledge that your contact information provided during registration may be used for these purposes.

If you wish to opt out of receiving such communications or update your communication preferences, you may do so at any time by using the ‘unsubscribe or manage preferences’ link provided in our communications . Please note that even if you opt out of receiving marketing communications, you may still receive transactional, administrative or governance messages related to your membership or participation in our training programmes.