Resources

General management

12 June 2019
In Different Voices: refugee and migrant communities' engagement with conflict resolution
Webinar recording | Online | Available for purchase

This webinar draws on the findings from a 2-3 year research project “Engagement of the Auckland Refugee & New Migrant Communities with Conflict Resolution” conducted in the Culture & Society Department of AUT.

Tags: Mediation, Conflict management coaching, Human resources management, General management
8 June 2018
Managing abrasive behaviour in the workplace
Webinar recording | Online | Available for purchase

This webinar focuses on how to use conflict management skills and knowledge to respond to abrasive behaviours in the workplace.

Tags: Conflict management coaching resources,  Dispute handling administration, General management, Human resource management
5 April 2018
‘Risk managing’ your practice…tips and strategies
Webinar recording | Online | Available for purchase

This webinar looks at what it means to ‘risk manage’ your practice and how to put processes and strategies in place if a complaint does arise.

Tags: Conciliation, Mediation, Dispute handling administration, General management, 
30 June 2017
The arbitrator and mediator | Resolution Institute
Journal | June 2017 | Available for purchase & free for members

Read articles, case notes and book reviews on dispute resolution in this bi-annual peer reviewed publication.

31 March 2017
Negotiation: Things Corporate Counsel Need To Know But Were Not Taught
Book | March 2017 | Accessible to everyone

Author: Michael Leathes

Tags: Mediation, Legal practice, Dispute handling administration, General management
31 December 2016
The arbitrator and mediator | Resolution Institute
Journal | December 2016 | Available for purchase & free for members

Read articles, case notes and book reviews on dispute resolution in this bi-annual peer reviewed publication.

31 January 2016
Conflict Management: A Practical Guide (5th Edition)
Book | January 2016 | Accessible to everyone

Author: Peter Condliffe

Tags: Conflict management coaching, General management, Human resources management, Legal practice
31 December 2015
The arbitrator and mediator | Resolution Institute
Journal | December 2015 | Available for purchase & free for members
31 August 2015
Negotiation: Strategy, Style Skills
Book | August 2015 | Accessible to everyone

Authors: Nadja Marie Alexander and Jill Howieson

Tags: Legal practice, Dispute handling administration, General management
31 December 2014
The arbitrator and mediator | Resolution Institute
Journal | December 2014 | Available for purchase & free for members

Read articles, case notes and book reviews on dispute resolution in this bi-annual peer reviewed publication.

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