29 September 2021

CEO update | September 2021 | Celebrating our committees' and sub-committees’ stellar work, showcasing our new training offerings and more




I can’t believe how quickly we are heading towards the end of the calendar year. I’m sure you will all agree that this year has been one full of ups and downs and one that many of us would like to put behind us so that we can start to enjoy social interactions with friends, family and colleagues. On that note, I wanted to share and celebrate some of the great work the Resolution Institute committees and sub-committees have been doing over the recent period.

Resolution Institute Committees and Sub-Committees
It occurred to me, when preparing for a meeting earlier this week, that Resolution Institute now has 33 committees and sub-committees, ranging from board governance committees to sub-committees for specialty practice areas that provide advice, recommendations, and expert support to our staff. This comes in various ways such as providing input to submissions we make to government advocating for members and the DR community, helping us to connect with important stakeholders to advance the profession, organising CPD events, and working on specific projects to benefit other members. These committees are also active in developing policies and content as well as delivering projects for members.

Over the past year we have been fortunate to have had our volunteer committees assist in the following projects, just to name a few.

  • Development of the expert determination policies and related content for the accreditation programme
  • Planning and delivery of adjudication and arbitration masterclasses
  • Development of materials for an arbitration toolkit that will soon be available to members
  • Development of the Resolution Institute diversity and inclusion plan and the planning of future initiatives
  • Support and guidance to staff through the triennial review process for arbitrators and adjudicators
  • The organisation and delivery of a huge number of leading events related to all aspects of dispute resolution
  • Testing of our new Quickfiles online nomination services
  • Providing expert advice with the resolution of complaints against members
  • Coordination and delivery of a pilot peer supervision program in NSW
  • The development of our Awards and Recognition programmes and specifically the introduction of our four new awards that celebrate the work of our members
  • Te Kāhui Māori which advises the Board and staff of Resolution Institute on how Resolution Institute can best reflect and respond to our bi-cultural context in Aotearoa New Zealand and our commitment to Te Tiriti o Waitangi
  • In Aotearoa New Zealand we have the newly-formed Pasifika Network which is committed to improving the visibility, accessibility, appropriateness and cultural relevance of mediation for Pasifika peoples.

These groups also assist us in raising the profile of Resolution Institute for the benefit of members and the DR community.  As an example of this, the newly-formed Workplace Dispute Resolution Sub-committee have worked with our staff Public Affairs manager to engage with award-winning content, communications and publishing agency Mahlab,  who are now preparing two stories related to workplace dispute resolution for their client, the Australian Human Resources Institute and their online news site HRM Online. The first of these is about the new workplace disputes which may arise in the near future as a result of COVID-19 that was initiated by the sub-committee. The second is a story about workplace disputes that was already in the pipeline but was lacking expert comment. We will make both stories available to members once they have been published on HRM Online.    

These overarching committees are led by current board members, and I wanted to highlight the work that these members have done over the last two years, in particular the contribution by Michael Hyde and Toby Shnookal QC in leading the Resolution Institute Facilitative and Determinative Committees and each of the respective sub-committees. The time and energy given by Mike and Toby to staff and these committees is invaluable to Resolution Institute and is often done in the background, so I wanted to take this opportunity to say ‘thank you’ and highlight the achievements of all of the Resolution Institute volunteer committees.  

New public training offerings
We will soon be running our first Family Law Arbitration online course, through our unique collaboration with the University of Adelaide’s Law School. This programme's reflective practice approach is the ideal preparation should you wish to become a family law arbitrator (for those members who meet the prerequisite requirements within the regulations) or to develop skills, knowledge and a practical understanding of family law arbitration and its role within the Australian legal system. This course has been made possible by the direct support of the Family Law Arbitration Sub-committee led by Kay Feeney and the University’s law school staff.  More information can be found here.

Following the ongoing success of our Negotiation Skills for Complaints Handling masterclass series for our corporate and government training partners, we have now decided to make this publicly available for the first time commencing on October 25th. This online course, delivered by Shiv Martin seeks to provide frontline staff who deal with client enquiries or complaints with skills in negotiation and conflict resolution.

We also have various dates available for our flagship NMAS mediation programme in both online and face-to-face (where local situations allow) formats coming up. Resolution Institute is the leader in mediation training across Australia and Aotearoa New Zealand due to the high quality of our programme, the experience that our lead trainers, and coaches bring to it, and the incredible support learners receive on their path to accreditation by the Resolution Institute team. If you or anyone in your network is looking to become accredited, please refer to our website for available dates.

You will soon see communications coming through about the upcoming AGM. Whilst it will be a fully virtual AGM once again this year, I hope to see as many members as possible in attendance. Please keep an eye on your inbox for more information.

Until then, please take care,