28 April 2020

CEO update | April 2020 | Adapting, being flexible and adding value

Dear members,

These are strange times we are living in and as we continue to adjust to operating in isolation, I am so proud to see that our collective ability to adapt, be flexible and to support has thrived in ways I could not have thought possible only a few months ago.

Over the last weeks Resolution Institute has continued to adapt to this environment by increasing our offerings available online. The webinar programme has served to add value for members through the initial stages of the COVID-19 crisis, specifically through the quick-response series of free webinars titled ‘responding to change’. Subjects have ranged from using online dispute resolution platforms, managing a private practice in a downturn, and leading yourself and others through crisis. The uptake has been very high and the use of the ‘chat’ function (i.e. there has been a parallel conversation occurring between those online, asking and answering questions) during these webinars has reflected a desire for a ‘sense of community’ amongst our members and I’m grateful to everyone who has volunteered their time to get involved and support the community.

In addition to our webinars, the response to the online workshops and masterclasses has exceeded our expectations and I’m really pleased that the topics we are offering are useful and clearly adding value to our members. We are continuing to build our online library and will carry on providing new offerings so watch this space.

Face-to-face training and development and education has historically been a core component of Resolution Institute’s income and the deferral of our planned programs has unfortunately impacted us financially. We are eligible for government subsidies such as JobKeeper, however we have also had to reprioritise our focus in these times so that we respond in a financially responsible manner. I wanted to take this opportunity to thank our members for supporting us at this time, so that we can continue to support you into the future. There have been positives resulting from the COVID-19 crisis, and I’m sure we will continue to see more positive changes as we continue to adapt to the next stage of recovery, operating in an economy that many of us have never before experienced. I don’t think, and I certainly hope that we won’t return to the past way of working once we are able to operate in a face-to-face capacity again. There will be increased flexibility and ability to adapt to change, new and more accessible technology to support our new ways of working, and an overall agility that will better prepare both business and community for the future. This is exciting for me — I hope that the dispute resolution profession benefits from these changes, and I foresee Resolution Institute playing an active role in advocating for sustained and positive change into the future. As dispute resolvers, you are at the forefront of these changes and will have a vital role to play in the community — I anticipate that we will see an increase in the number of adjudication requests, and I expect that the demand for mediation will continue to grow under the various relief schemes that the government has put into place. I will be focusing on our relationships with stakeholders in the coming months so that our members are best placed to assist with the events moving forward. I encourage you to continue to share with us your progress and to keep us involved in the opportunities at hand, so that we can support our members, and the profession, to sustain the changes that we have seen moving forward.

Take care of yourselves and each other.

Best wishes,