Learning & events
On demand | Webinar | Managing risk and good business practice
with Trevor Slater and Wayne Trezona
On demand | Online
Very convenient, accessible, good presentation...great option!
We all have plans in place, both for business and privately, to help us reach our goals. However, there are risks associated with these activities that may well prevent you from reaching your goals, that are often not planned for.
Trevor Slater, General Manager, NZ and Wayne Trezona from Insurance Advisernet shared practical tips and guidance about how to analyse and mitigate risk in your dispute resolution business. They covered:
- The risk analysis process 1:01
- Mitigating actions for risk
- Record keeping to protect yourself in times of complaints
- Not being lazy or getting too friendly with clients
- The value of a complaints process and using it to improve business
This webinar recording, which is free for members, offers an opportunity to reflect and/or revisit with this important topic in order to protect yourself and your business.
About the speaker
Prior to taking up the role of General Manager, Trevor was one of the New Zealand representatives on the Resolution Institute Board. He led the way in updating the risk plan for the business and continues to monitor it on an ongoing basis. Trevor has run many training sessions on risk analysis and mitigation.
Trevor will be joined by…
In conjunction with Astute and Insurance Advisernet Resolution Institute has been able to create access to a professional indemnity and public liability group cover plan. Members can obtain cover at extremely good rates.