Learning & events

On demand | Webinar | Managing risk and good business practice

with Trevor Slater and Wayne Trezona

On demand | Online

Very convenient, accessible, good presentation...great option!

We all have plans in place, both for business and privately, to help us reach our goals. However, there are risks associated with these activities that may well prevent you from reaching your goals, that are often not planned for.

Trevor Slater, General Manager, NZ and Wayne Trezona from Insurance Advisernet shared practical tips and guidance about how to analyse and mitigate risk in your dispute resolution business. They covered:

  • The risk analysis process 1:01
  • Mitigating actions for risk
  • Record keeping to protect yourself in times of complaints
  • Not being lazy or getting too friendly with clients
  • The value of a complaints process and using it to improve business

This webinar recording, which is free for members, offers an opportunity to reflect and/or revisit with this important topic in order to protect yourself and your business.

The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speaker

Anna Quinn

Trevor Slater
General Manager, Resolution Institute, New Zealand
Experienced commercial mediator, negotiator and trainer

General Manager of Resolution Institute, New Zealand, Trevor is also a highly qualified and experienced commercial mediator, negotiator and experienced trainer. He holds a Masters’ Degree in Conflict Resolution from La Trobe University and a Diploma of Business – Frontline Management from the Australian Institute of Management. Trevor is also a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.

Prior to taking up the role of General Manager, Trevor was one of the New Zealand representatives on the Resolution Institute Board. He led the way in updating the risk plan for the business and continues to monitor it on an ongoing basis. Trevor has run many training sessions on risk analysis and mitigation.

Trevor will be joined by…

Anna Quinn

Wayne Trezona
Principal, Astute Insurance Services

Wayne has been working in the insurance industry for over 30 years. He is a Qualified Practicing Insurance Broker (QPIB) and holds a Diploma in Financial Services (Broking). Wayne’s specialty is in Professional Indemnity Insurance, Directors & Officers Liability, Management Liability Insurance, Environmental Risks, Malpractice Insurance and Association Liability Insurance.

In conjunction with Astute and Insurance Advisernet Resolution Institute has been able to create access to a professional indemnity and public liability group cover plan. Members can obtain cover at extremely good rates.