Webinar recording | ‘Risk managing’ your practice…tips and strategies with Linda Kochanski
31 December 2019
‘Risk managing’ your practice…tips and strategies
As your practice in dispute resolution continues to grow so does the possibility of complaints being lodged by parties, who are also consumers of a service.
This webinar looks at what it means to ‘risk manage’ your practice and how to put processes and strategies in place if a complaint does arise. Linda shares her thoughts and experiences about:
- How to ensure a clear mutual understanding between participants and practitioner about the process, how it works and what is offered
- Best practice when responding, in the first instance, when a complaint is raised with you
This webinar is relevant to mediators and dispute resolution practitioners.
Purchase the recording and gain valuable CPD points.
About the speaker
Practice Leader: Dispute Resolution Programs
College of Law
Linda started her professional life as a lawyer specialising in Family and Criminal law. This is where she ‘tripped over’ mediation in the early 1990s. She was then trained at Relationships Australia Queensland as a mediator and has worked for Relationships Australia in a number of positions.
Linda moved to academia in 2000 and has worked for Griffith University, QUT and Bond as a lecturer and co-ordinator of courses. She then began to specialise in mediation training and private practice. At Bond University she held the position of Co-Director of the Bond Dispute Resolution Centre from 2012 – 2015. She is presently Practice Leader: Dispute Resolution Programs, College of Law (Australia).
Linda has a number of published articles and presents regularly nationally and internationally on dispute resolution and, in particular, family mediation. Most recently she was Chair of the National Mediation Conference 2016 and was elected to the National Mediation Standards Board.