Learning & events

Webinar recording | ‘Risk managing’ your practice…tips and strategies

with Linda Kochanski

Pre-recorded | Online

This webinar looks at what it means to ‘risk manage’ your practice and how to put processes and strategies in place if a complaint does arise.

As your practice in dispute resolution continues to grow so does the possibility of complaints being lodged by parties, who are also consumers of a service.

This webinar looks at what it means to ‘risk manage’ your practice and how to put processes and strategies in place if a complaint does arise. Linda shares her thoughts and experiences about:

  • How to ensure a clear mutual understanding between participants and practitioner about the process, how it works and what is offered
  • Best practice when responding, in the first instance, when a complaint is raised with you

This webinar is relevant to mediators and dispute resolution practitioners.

Purchase the recording and gain valuable CPD points.

We will email you a link to the webinar recording as soon as you register for it. The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speaker

Linda Kochanski

Practice Leader: Dispute Resolution Programs
College of Law, Australia

Linda started her professional life as a lawyer specialising in Family and Criminal law. This is where she ‘tripped over’ mediation in the early 1990s. She was then trained at Relationships Australia Queensland as a mediator and has worked for Relationships Australia in a number of positions.

Linda moved to academia in 2000 and has worked for Griffith University, QUT and Bond as a lecturer and co-ordinator of courses. She then began to specialise in mediation training and private practice. At Bond University she held the position of Co-Director of the Bond Dispute Resolution Centre from 2012 – 2015. She is presently Practice Leader: Dispute Resolution Programs, College of Law (Australia).

Linda has a number of published articles and presents regularly nationally and internationally on dispute resolution and, in particular, family mediation. Most recently she was Chair of the National Mediation Conference 2016 and was elected to the National Mediation Standards Board.