Learning & events

Reflective practice for public service conflict managers

with Shiv Martin

Friday 27 May – Friday 16 December 2022 | 12.30 – 1.30pm AEST | Online

Free monthly lunchbox reflective practice sessions.

Our Resolution Institute member community includes a broad range of mediators, conciliators, facilitators and dispute resolution practitioners working in the government sector. Working in public service brings unique opportunities and challenges. We must deliver high class dispute resolution processes that promote peace, improve trust in government, fulfil the requirements of legislation and protect the interests of vulnerable individuals.

Reflective practice is a path to continuous learning through reflecting and learning from daily workplace successes and challenges. We will use these sessions to share helpful resources and support each other in our work as public servants. Shiv will facilitate conversations and introduce new topics for conversation in topics such as cross-cultural communication, managing limited resources, dealing with unreasonable conduct, designing efficient workflows, procedural fairness, effective and respectful communication, understanding new legal developments and many more

Our leading Public Service trainer Shiv Martin has worked with a broad range of Commissions, Tribunals, Courts, Authorities and other integrity and complaints handling bodies on a broad range of conflict resolution training and process improvement projects. Shiv now facilitates our monthly reflective practice workshop for any government officers who have attended our Masterclass series who are seeking to consolidate their learning through reflection. Attendance at this course is also open to public service managers who have attended our in-house Masterclasses for government.

Benefits of coming along:

  1. continuous learning through reflective practice

  2. learning how other government complaints handling bodies operate

  3. brainstorming and sharing ideas for service improvement

  4. social interaction with a diverse but supportive professional community

  5. 1 hour of CPD for Mediator Accreditation

This 'Free' session is only intended for participants/attendees who have attended the previous sessions of the below courses in 2021-2022. If you have not attended any of these courses, links to the next upcoming masterclasses are below:

Online masterclass series: Dispute resolution skills for the public and community service sectors | Session 6
29 August – 31 August 2022 | 12–2.30pm AEST | Online

To register for the reflective practice session or to speak to us about tailoring training for your public service team click here

About the presenter

Shiv Martin

Shiv is a nationally accredited mediator, lawyer, statutory decision maker and certified trainer. She has engaged in complex dispute resolution in the government and legal sectors for over 10 years. As a trainer, Shiv has a unique and diverse set of expertise in Law, Management, Adult Education and Mediation.

Shiv is currently an Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. Shiv also runs her own practice, Integrative Conversations and conducts private mediations and conflict resolution training.

As a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conferences and conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.

As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for Mediator Accreditation.

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She has taught students of the University of Queensland and Newcastle University. She has also trained many public service decision makers in negotiation skills and strategy.

Shiv also advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. Most recently, Shiv has partnered with MODRON in introducing and supporting dispute resolution practitioners in transitioning to online dispute resolution platforms. Some of the organisations that Shiv has trained for include:

  • Office of the Information Commissioner (Qld)
  • Administrative Appeals Tribunal
  • Australian Financial Complaints Authority
  • High Conflict Institute
  • Resolution Institute
  • Department of Justice and Attorney General (Qld), Dispute Resolution Branch
  • Ombudsman South Australia
  • Newcastle University; and the
  • University of Queensland