Learning & events

Online masterclass | Negotiation skills for dispute resolvers

with Trevor Slater

17, 24 and 31 March | 12.00 - 1.30PM (NZ Time) | Online

12:00 PM - 1:30 PM (NZ Time)
Time converter at worldtimebuddy.com

Negotiation skills for dispute resolvers

Every waking moment of every day we are negotiating, whether it who is making the morning tea or when buying our first home. As dispute resolution practitioners, being able to negotiate is an essential part of being successful, from getting people to the table through to helping them reach a resolution.

In this three-part masterclass attendees will explore the skills of a good negotiator and how these skills can be applied in dispute resolution practice.

Topics will include:

  • Connecting quickly with you customer via matching behaviour
  • Checking your perspective
  • Negotiating styles and the practical application of each
  • Preparing to negotiate using the interest-based model
  • Applying the skills
  • Understanding what you bring to the negotiation table
  • Detecting deception – recognising missing information

This will run over three sessions. The sessions will be run in a Zoom meeting format with presenter and participants all visible on screen, the group will be capped at 15 to be suitable for interactive learning.

The timing of these sessions will be:

  • Thursday 17 March (12.00 – 1.30pm)
  • Thursday 24 March (12.00 – 1.30pm)
  • Thursday 31 March (12.00 – 1.30pm)

About the trainer

Trevor Slater
Mediator, Conciliator, Trainer
Chief Operations Officer
Resolution Institute

Trevor Slater is a highly qualified and experienced commercial mediator, negotiator and experienced trainer. He holds a Masters Degree in Conflict Resolution from La Trobe University as qualifications in negotiation, NLP and mBIT. He has conducted workshops and training sessions in negotiation, dispute resolution, detecting deception and associated topics in New Zealand, Australia, the UK and South Africa.

Trevor’s experience in negotiation is extensive and his workshops are based on skills he has learnt and successfully used in many different circumstances.

Timing: Please note these sessions run from 12.00 - 1.30pm NZ time.

Technology required: Zoom application, PC/laptop/tablet/smartphone, Internet connection, sound/speakers or a headset and an in-built microphone.

Accessing the Online Masterclass

Online masterclasses are run using Zoom as our online platform.

  • How do I access the online masterclass?

    You will receive the Zoom link in your registration confirmation email.

  • What do I need on my computer or device to take part in an online masterclass?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Series from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.

  • Do I need to attend all the sessions?

    The intention is that the topic is delivered across the 6 sessions. The registration cost is for the 6 sessions.

  • Can I choose to pay for and attend only one of the sessions?

    These are not being sold individually.

  • Will the sessions be recorded so if I miss one I can catch up?

    No the sessions won’t be recorded, as everyone is on screen we would have to have permission from all. The intention is that these are interactive sessions.