Learning & events

Mediation refresher | Online | 8-9 August 2022

Monday 8 - Tuesday 9 August 2022 | Online

Join this 2-day online course to refresh your mediation skills.

Learning objective

To refresh your memory on the mediation process, and the essential communication skills used by the mediator to facilitate dialogue between the parties throughout the process.

Preparation for mediation is an important part of the process. Understand essential steps that assist preparation for the parties and the mediator, and the value this brings to the mediation.

Learning outcomes

  • Revise key concepts such as the intake process, assessing suitability for mediation, and how to run an effective preliminary meeting
  • Revisit the 8 stages of the Diamond model, the role of the mediator in each
  • Develop your communication skills as Mediator – hone your listening, questioning and reframing skills
  • Participate in 3 mediation simulations with feedback from an experienced coach that will assist your development

Who is this training for?

  • Accredited mediators wanting to complete Continuing Professional Development (CPD)
  • Applicants for national accreditation using the ‘experienced qualified’ pathway needing CPD
  • Candidates for video assessment seeking practice and feedback


Completed the 5-day Mediation course or equivalent.

What is included?

  • Pre-recorded videos on some of the important stages of the mediation process
  • Two sessions of 5.5 hour live interactive learning on the Zoom platform, held across two days (see lesson plan below)

Lesson Plan

Session 1 | Monday 8 August 2022 | 10am - 4.30pm (AEST):

  • Preparing for Mediation: Online tutorial
  • Discussion forum: Review of the mediation model
  • Mediation Role Play Simulation
  • Q&A Session

Session 2 | Tuesday 9 August 2022 | 10am - 4.30pm (AEST):

  • Mediation Role Play Simulations
  • Mediator's Communication Skills
  • Q&A Session

Full program outline available upon registration.

About our trainer

Catherine Davidson

Catherine Davidson is a nationally accredited mediator (NMAS) and is certified by the International Mediation Institute (IMI). Catherine practised commercial litigation in London and Sydney. A mediator for 16 years, Catherine has mediated over 700 commercial and workplace disputes.

Catherine mediates under several industry schemes including the NSW Small Business Commission, Australian Small Business and Family Enterprise Ombudsman (National Franchising Panel), and The NSW Farm Debt Mediation Act. She is also a panel mediator for the Australian Disputes Centre.

Catherine has mediated a broad range of workplace disputes in both the public and private sectors, including tertiary institutions, professional services firms and hospitals.

Catherine is a trainer for the Australian Disputes Centre Mediation Training Workshops in Australia and Asia, and has delivered negotiation and mediation workshops in a number of law schools in India and China.


Your next steps

After graduating from this course, to become accredited you will need to:

Frequently asked questions

  • Is assessment part of this course?

    Assessment is not part of the course. Following completion of this course, you can sit an online mediation accreditation assessment.

  • How do I access the Online Refresher?

    You will receive an email with the Zoom meeting link about a week prior to the workshop.

    You will need to ensure you have made full payment beforehand to receive the link.

  • What do I need on my computer or device to take part in the Online Refresher?

    You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.

    System requirements

    You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.

  • Do you provide in-house courses?

    Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on (02) 9251 33 66 or learning@resolution.institute to discuss options.

  • Where are the terms for refunds and transfers?

    Bookings for training are subject to terms and conditions. These can be viewed here.