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24 March 2017 Wellington Mediating Workplace Bullying Complaints

24 March 2017

Time: 9:00 AM -4:30 PM
Venue: Meetings on The Terrace
152 The Terrace, Wellington

Members fee:
$640.00 inc gst

Non members:
$670.00 inc gst

  • Event date has passed
  • Registrations are closed

Please note: We can confirm that this course will be going ahead. Please register soon to secure your place!

This one-day workshop examines the OHSW model of workplace bullying and the types of bullying complaints appropriate for mediation as well as how to conduct mediation from within an occupational health and safety framework

The workshop uses case studies, small group activities and experiential tasks to address the issues presented. It is divided into two parts.

Morning - Part 1: An OSHW model of workplace bullying

This session examines the OHSW model of workplace bullying and helps workshop participants better understand the different interpretations of the word ‘bullying’ from both an employee’s perspective and a legal/policy perspective.

It also addresses the overlap between the terms ‘bullying’, ‘harassment’ and discrimination’. The development and maintenance of workplace bullying from a risk management approach is mapped and participants are provided with an OHSW model of bullying from which interventions such as mediation can start from.

Afternoon - Part 2: Mediating bullying complaints from an OHSW perspective

This session examines the types of bullying complaints that are appropriate for mediation and the arguments for and against mediating workplace bullying complaints. Participants are encouraged to problem solve some of the impediments to mediating bullying complaints and the workshop examines in depth, how mediators can assist both parties to collaborate in identifying organisational factors that have contributed to the complaint.

This part of the workshop also addresses how conflict coaching can assist the parties in the pre- mediation phase, and how the mediator can better work with HR in order to identify systemic issues that have contributed to the alleged behaviours. Issues such as intake, power, confidentiality and sustainability of mediated outcomes are discussed.

Trainer Profile

Dr Moira Jenkins is an experienced psychologist and mediator. Her PhD thesis examined the perceptions of the bullied target, the alleged perpetrator and the HR professional charged with managing complaints of bullying, with the aim of improving the prevention and management of workplace bullying and harassment. Prior to starting her own business in 2005, Moira was the Manager of the Complaint Handling Section of the South Australian Equal Opportunity Commission where she investigated and conciliated complaints of sexual harassment and discrimination.

Currently Moira works part time as a clinical psychologist and also as a mediator, trainer and conflict coach in the area of workplace bullying. Moira has postgraduate qualifications in mediation and conflict management, and has undertaken Resolution Institute mediation training, as well as conciliation training through the Human Rights and Equal Opportunity Commission.


A cancellation fee of $150.00 incl gst will apply for cancellations within 4 weeks of the workshop.

Registering late

If you wish to register less than a week before the event starts please call the Resolution Institute office to check for a course vacancy on (04) 470 0110.