March Wellington Networking & PD Event - Is our complaint process compliant? with Trevor Slater
27 March, 2019 | Resolution Institute Office, Wellington
March's Networking Meeting:
Is our complaint process compliant?
Join Trevor Slater for a light-hearted look at the New Zealand Standard on complaint management, and how to check whether your company / organisation's process complies with the Standard. This is great opportunity for organisations to reflect on their internal complaint process, as well as for practitioners, working in a statutory dispute resolution scheme, to think about how their scheme's complaint process measures up. Trevor's interactive, dynamic approach will bring the Standard to life!
Trevor is Client Director of Financial Dispute Resolution Service. As Client Director, Trevor manages the scheme and leads a team of facilitators, conciliators and adjudicators who are experts in resolving complaints in the finance sector.
Trevor is a highly-experienced dispute resolution practitioner specialising in the financial sector. He holds a Masters Degree in Conflict Resolution from La Trobe University, a Diploma of Business – Frontline Management from the Australian Institute of Management and is an accredited mediator. Trevor is a Senior Associate of the Australian and New Institute of Insurance and Finance, an independent Board member of the Professional Advisers’ Association and a Resolution Institute Board member.