Learning & events

Free Webinar | Will ‘Conciliation Training’ be useful for me? An introduction to conciliation and its use

with Shiv Martin and Alexandra Sidoti

Tuesday 19th July, 2022 | Online

12:00 PM - 1:00 PM (AEST)

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Will ‘Conciliation Training’ be useful for me? An introduction to conciliation and its use

During this FREE webinar Shiv and Alexandra will discuss the ADRAC report Conciliation: connecting the dots. The report is the culmination of seven years of work. They will also look at what the report's findings mean for conciliation as a separate process and skillset and outline the key competencies of a conciliator.

Shiv and Alexandra will explore what conciliation could look like in practice and consider different applications of the conciliation model in public service delivery and other conflict contexts.

It will give participants an opportunity to understand the definition of conciliation and consider whether specialist conciliation will be helpful to their professional development or day to day work practice.

This webinar and the conciliation training are open to both our Australia and Aotearoa New Zealand audiences and, although the ADRAC report findings are based on the Australian context, the content of both the webinar and the training are equally relevant in both contexts.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the speakers

Shiv Martin

Shiv is a nationally accredited mediator, lawyer, statutory decision maker and certified trainer. She has engaged in complex dispute resolution in the government and legal sectors for over 10 years. As a trainer, Shiv has a unique and diverse set of expertise in Law, Management, Adult Education and Mediation.

Shiv is currently an Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. Shiv also runs her own practice, Integrative Conversations and conducts private mediations and conflict resolution training.

As a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conferences and conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.

As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for Mediator Accreditation.

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She has taught students of the University of Queensland and Newcastle University. She has also trained many public service decision makers in negotiation skills and strategy.

Shiv also advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. Most recently, Shiv has partnered with MODRON in introducing and supporting dispute resolution practitioners in transitioning to online dispute resolution platforms.

Alexandra Sidoti

Alexandra has extensive experience in dispute resolution. Having commenced her career as a solicitor in commercial litigation, Alexandra has spent 15 years working in alternative dispute resolution within the financial services industry. She has worked as a case manager/investigator, a practising conciliator and as a decision maker.

Alexandra has a particular interest in dispute resolution practice and processes. She completed her masters honours thesis on role and boundaries of advice in conciliation practice at the Financial Ombudsman Service.

She has a long history of providing dispute resolution training and conciliation coaching both internally and externally with stakeholders in the financial services industry.

In recent years she was instrumental in developing and implementing an internal training and accreditation programme for conciliators at the Australian Financial Complaints Authority, and its predecessor scheme the Financial Ombudsman Service. This is a structured programme that includes preliminary training, conciliation observation and coaching and a series of micro skills modules.

Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

  • What do I need on my computer or device to watch a webinar?

    Zoom application

    System requirements

    You may join the webinar from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

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    • Check here for recommended Internet bandwidth.


    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

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    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.