Learning & events

CPD event | Wellington Practice Group | Sharing tips and tricks for frontline complaint handlers: how to increase the chance of a positive outcome

Thursday 6 August | Welllington

Date: Thursday 6 August

Time: 12-1pm

Cost: Free

Venue: Resolution Institute Wellington office


Join colleagues to share practice and discuss practice issues. Meetings are informal - nothing to pay, all welcome, bring your co-workers, BYO lunch.

Join Markus Frey and other Wellington dispute resolvers at midday for a facilitated discussion sharing tips and tricks for frontline complaint handlers: how to increase the chance of a positive outcome.

Feel free to bring your lunch. We meet in The Terrace Room at Resolution Institute's Wellington offices on The Terrace on the first Thursday of each month.

Each session will contribute 1 hour of CPD under the Resolution Institute mediation accreditation scheme. CPD applied for Resolution Institute members in their CPD tracker for those who register and attend.

We are looking for volunteers to facilitate meetings. Please keep in mind that you don't have to 'present' the topic and you don't have to be an expert on the topic to facilitate - just bring some questions to get the conversation started. Please email infonz@resolution.institute if you are interested in facilitating an upcoming meeting.

Further Wellington Practice Group Meeting dates for 2020

  • 3 September
  • 1 October
  • 5 November
  • 3 December