Managing obstructive voices in a dispute resolution context: counsel, advisor, support person or a party

with Anna Quinn, Lesley Ashworth, Lynn Booker and Mike Hinton

This workshop is an opportunity to explore the moments when you realise one voice in particular could completely derail your process if you don’t intervene and perhaps your normal ‘go to’ strategies are not hitting the mark.

We’ll hear from a panel of highly experienced practitioners who work in a range of dispute resolution contexts, they’ll share their strategies (depending on the role of the obstructive voice within the DR process, the strategy could differ), we’ll also be seeking your strategies. Then we’ll discuss and role play some key ideas presented.

We aim for you to take away some additional strategies to add to your vocabulary.


Anna Quinn

Mediator, Trainer, Facilitator, Mentor, Supervisor

Anna is a Resolution Institute Fellow, a leading trainer in the field in New Zealand, a very experienced mediator, facilitator, mentor and supervisor as well as an experienced representative of parties in mediation. Anna has 3 decades of experience in conflict management and she has in depth knowledge of the range of processes from restorative justice to facilitation.

Anna lectured at Auckland University Law School for several years; has been a trainer for the Institute of Judicial Studies delivering to District and High Court Judges, has trained throughout Australasia and the Pacific and is a regular conference presenter on topics including communication, difficult conversations, neuro-competency and the psychology of conflict.


Lesley Ashworth
Self-employed mediator, facilitator, coach

Lesley is an experienced FDR practitioner with a background in family law. She has conducted many FDR mediations since the scheme was introduced. She works as a self-employed mediator, facilitator and coach, primarily in FDR and workplace matters. Her background in restorative justice has influenced her restorative approach to much of her work. This has proved particularly helpful when supporting parents with the co-parenting relationship in FDR mediation.

Lesley also worked as a mediator for the Human Rights Commission for a number of years. She provides professional supervision to FDR mediators and lawyers. She also works as an assessor for Resolution Institute. Lesley is a current Board member for Resolution Institute.


Lynn Booker

Mediator, facilitator, coach, investigator; private investigator
Three60 Consult

Lynn joined Three60 Consult in 2017 after almost twenty years in employment relations, including roles where she was employed as a Senior Labour Inspector and an Employment Mediator with the Ministry of Business, Innovation and Employment.

With significant experience in all areas of conflict resolution having mediated over 3500 matters, Lynn has mediated the full spectrum of employment and work related issues, including on-going and difficult employment relationship problems, disputes arising out of the interpretation of collective agreements, recovery actions, personal grievances, collective bargaining, human rights matters and issues arising from principal/contractor arrangements. Over recent years Lynn has been involved with a number of high profile disputes and assisted parties in reaching a resolution where the alternative was a significant impact on the individuals, the business or the wider community.

Lynn frequently delivers training, coaching and facilitated discussions with groups of all sizes, tailoring workshops to suit the needs of the workplace and participants. Lynn was also awarded the Resolution Institute Award for exceptional practice in 2020.


Mike Hinton
General Manager
Restorative Practices Aotearoa

Tēnā koutou katoa

Mike Hinton from Ngāti Raukawa is the General Manager of Restorative Practices Aotearoa, a position he has held since 2012.

Mike served with the New Zealand Army for twenty years and was involved in training and development as well as serving overseas and in many instructor and leadership positions.

After a brief stint working through the Pacific Islands Mike returned to Aotearoa and worked for Manukau Urban Māori Authority with Dame Temuranga June Jackson. His role as operations manager included establishing the Restorative Justice programme at MUMA a programme that has been running in its current form since 1997. During this time Mike held positions on the RJA executive of Māori Caucus member and also the Chairman of RPA.

Mike's work also included funeral directing, a director of George FM one of two radio stations MUMA had at the time, running Ngā Whare Waatea Marae and all the programmes associated with the marae. Mike worked with MUMA for 15 years before taking on his present role as GM of RPA in 2012.