Our staff team
We're a team of organisers who like to take care of the details and make things happen for our members.
Based on 'two sides of the ditch' our staff team works collaboratively from our Sydney and Wellington offices.
We're a diverse bunch who bring a variety of skills and experience to what we do.
Get to know us a little more...
Fiona works with the Board in setting the strategic direction for growing dispute resolution and member services across Australia and New Zealand. Harnessing the dedication and efforts of the staff team, Fiona oversees the wide range of Resolution Institute services, builds relationships with important stakeholders, represents the interests of members and supports the Board in responding to the needs of members and the community.
Fiona loves a challenge, seeing an opportunity and wrestling it into reality. Her daily work uses her skills and experience as an accredited dispute resolution practitioner, educator and capacity-builder.
Based in Sydney, Fiona rounds out her life with cooking, travelling, going to plays and concerts, reading, walking and keeping in touch with her widely distributed family.
Catherine supports and leads the New Zealand team, working with the Executive and Board to grow Resolution Institute and dispute resolution in New Zealand. This is all about fostering opportunities for members - developing services, representing members, building partnerships and advocating for dispute resolution.
Catherine loves seeing ideas and strategies come to life, focusing on the big picture and small details. Her role at Resolution Institute brings together a management background in government and not-for-profits and study in psychology, education and management.
Hayley leads and manages the Australian team whilst working with the Board and Executive to create and implement Resolution Institute’s strategy. She is responsible for delivering value for members which includes administering membership, accreditation, marketing, events and nominations.
Hayley likes to facilitate innovation by connecting the dots between goals, people and ideas. She loves a challenge and applying her studies in management and business administration in the for-purpose sector. Hayley brings to the team experience in management, marketing, membership, financial analytics, sales and customer service in manufacturing, building, international trade and not-for- profit industries, big and small, paid and voluntary.
When Hayley’s not at work she’s spending time with her husband and two kids, volunteering at her local primary school, binge-watching something on Netflix, attending a Sydney Swans AFL match or partaking in some mindful colouring in.
Sue’s key areas of work are all about assisting members, answering enquiries about membership accreditation, arbitration grading and processing applications.
Sue enjoys using her knowledge, and 11 years’ experience at Resolution Institute, to assist members with their enquiries and help them find the appropriate pathway for them for membership and accreditation.
Outside of work, Sue enjoys horse riding and going to the ballet.
Nomination Services, Australia
Nomination Services brings together the market for dispute resolution services with the expertise of Resolution Institute's membership base of accredited practitioners.
Lilian provides assistance in connecting experienced and expert accredited practitioners, with the technical and procedural requirements of each matter. She enjoys delivering a professional service with a customer service focus.
Lilian practised civil litigation at the Australian Government Solicitor and was a civil lawyer at LawAccess NSW before travelling extensively and living overseas.
Outside of work, Lilian enjoys volunteering in the community and harbours the not so secret ambition of becoming a stand up comedian and moonlighting as a sports mascot. The idea of launching oneself on the unsuspecting public as a giant cartoon character is irresistible and quite simply, life affirming.
Executive Assistant to CEO, Australia
Deborah is your first point of contact to reach the CEO or for enquiries regarding the Board. She looks forward to assisting you with your enquiries.
In Deborah’s work she enjoys being supportive to members, Board members, the CEO and her fellow colleagues. She brings to this role a long history of working in client focused roles.
Deborah’s favourite pastime is travelling and spending time with her family and friends. In her spare time, she assists in the organisation and financial administration of fundraising events for a small charity in support of a young woman with cerebral palsy in her neighbourhood.
Nomination Services, Western Australia and Northern Territories, Australia
You can contact Helen about Building and Construction Security of Payment adjudications, nominations and referrals in Western Australia and the Northern Territory.
Helen is enthusiastic about sharing her knowledge and understanding of the adjudication process, to raise awareness and assist people in accessing this dispute resolution method which provides a rapid resolution of payment disputes in the construction sector. She also enjoys liaising with members engaged in the adjudication process and providing a timely and responsive service to them.
Helen brings extensive experience in the not for profit and community services sector to this role.
Helen is based in Perth, so when she’s not working at Resolution Institute, you might find her taking advantage of the Perth sunshine, walking near the beach or river, going to outdoor movies or concerts or just relaxing with a coffee and a good book!
Office and Nomination Services Officer, Australia
Nick is the first point of contact on the phones and answering enquiries through the ‘info Australia’ email address. If you call the Sydney office he’ll probably be the one helping you in the first instance. He also supports the nominations work.
Nick thrives on variety in his work role. Coming from a customer service background, he enjoys providing solutions for members and offering support in the office to help keep the ‘wheels turning’.
When Nick is not at work you can find him playing football (soccer) or on the beach, but definitely outdoors!
Rob is a CPA Accountant who handles all the financial transactions for Resolution Institute Australia. This includes creditor payments and staff salaries. He also attends to compliance with Business Activity Statements and PAYG payments.
Rob also prepares monthly Board financial reports and end of financial year statutory accounts. He enjoys providing analysis on the key drivers of income and expenditure of Resolution Institute to ensure a margin is available for necessary capital expenditure.
Outside of work, Rob is a gym enthusiast. He works out at the gym every morning before work and over the weekend. In summer, he can be found body surfing at Coogee Beach or reading the latest Jack Reacher novel Lee Child.
Business Systems Analyst, Australia
Phil manages our online database and website, ensuring that it is running efficiently through continual maintenance and implementation of new features. He also works with our external suppliers to ensure our Sydney office is benefiting from cost effective solutions.
Phil brings a background in data management and analysis. He enjoys understanding who our members are and how we can best serve them. Phil loves helping out where he can, and is always happy to assist members and staff navigate and engage with our website.
Outside of work you will often find Phil chasing after his young family! A keen follower of football (the round ball type), any spare time he has is spent watching a match or two with family and friends.
Training Coordinator, Australia
Seema’s key area of focus is organising training and assessment in mediation, conflict coaching and arbitration, across Australia. She works with members, trainers, assessors, the Resolution Institute team, and all other stakeholders to create the best possible training and assessment events.
Seema finds joy in seeing satisfied participants/candidates. She believes in taking care of the details and building relationships. She brings a background of teaching to the task.
When not at work, Seema loves to cook, watch Bollywood movies and go on random shopping sprees.
Nominations Services Officer, Australia
Andrew takes care of member nominations for dispute resolution matters, attempting to find the best person amongst our members to match the unique and varied dispute resolution applications that come through the door.
Andrew enjoys care-taking the nominations work. He is also passionate about making things run smoothly and saving time, hence he’s enjoying working on how to best automate our systems, whether that be through the introduction of online forms or in the back end, marshalling our excel spreadsheets.
In this spare time Andrew loves playing classical piano and reading (although nowadays it’s mostly Audiobooks).
Events Officer, Australia
Dixya primarily works with the Professional Development Groups in planning and organising CPD events for our members. She also works with Laura in the New Zealand office in managing the webinar programme.
Dixya finds it rewarding to create opportunities for members to come together, inspire one another and grow professionally. She likes the variety of challenges in her job and enjoys the opportunity to meet industry leaders.
Outside of work, Dixya seeks adventure in sports and nature, and occasionally binges on television dramas.
Laura’s key areas of focus are co-ordinating mediation training, developing CPD opportunities for members through the webinar programme, conference workshops, online practice groups and more…
Laura gets excited about creating great learning opportunities, care-taking the details and relationships, to make sure they are the best they can be. She brings a background of teaching and event management to the task.
A bit of a born organiser, when Laura’s not at Resolution Institute, she’s off leading her blues band, or facilitating a workshop or two with community education, interspersed of course with having a lie down!
Training and Membership Services, New Zealand
Chances are people enquiring about membership, training, accreditation and scholarship opportunities in New Zealand will have contact with Corinne. Mediation and FDR accreditation assessments, plus accreditation and membership renewal processes, networking event management and coordinating online professional supervision groups also sit with Corinne.
Corinne sees the importance of a membership organisation as being of, by and for its members. Positive contact with those of you actively involved in Resolution Institute and its work is where she gains her job satisfaction. With a background of working in education and travel, a cross-cultural learning organisation such as Resolution Institute is a natural fit.
Work/life balance means Corinne’s love of cinemas, cafes, art galleries and theatres has to fit in amongst the sport and fitness commitments of her more active family members. But there’s always time for coffee and wine…
Training and Membership Services, New Zealand
Charlotte is Resolution Institute Wellington’s new-kid-on-the-block. With a focus on restorative justice, Charlotte is the first port-of-call for any restorative justice facilitator training and accreditation queries.
A firm believer in the value of social justice, Charlotte is always on the lookout for ways to make the world a kinder place. With a background in project coordination across creative and start-up industries, she brings to the role a wide range of experience and knowledge.
Outside the office Charlotte is an enthusiastic dog mum who dabbles in teaching, music, gardening, and other outdoor adventures.
Accountant, New Zealand
Gerry’s key responsibilities are reporting about the financial situation to Catherine in the New Zealand office and to the Board. She’s also in touch with members offering confirmation when you’ve booked for a course, followed by the invoice and, if you haven’t paid yet, followed by a reminder!
Gerry works at Resolution Institute one day a week, and on the remaining days she works in similar roles at other not-for-profit organisations. Gerry brings a wealth of experience in a huge range of areas: she’s a qualified teacher, social worker and accountant, and has worked as an accountant for 14 years.
If she finds time in between her different jobs, she spends time on her hobbies: crossfit, carpentry and singing (hoping for a role as background singer in Laura’s band!)