About

Our staff team


We're a team of organisers who like to take care of the details and make things happen for our members.


Based on 'two sides of the ditch' our staff team works collaboratively from our Sydney and Wellington offices.

Contact the New Zealand team Contact the Australian Team

We're a diverse bunch who bring a variety of skills and experience to what we do.
Get to know us a little more...

Management team

Amber Williams
Chief Executive Officer
amber.williams@resolution.institute

Amber provides leadership, direction and governance enabling staff to perform their roles effectively in supporting our members. She works with the Board in setting and delivering the strategic direction of Resolution Institute to ensure the future success of the organisation. Amber works in the interests of members to grow services and expand the profile of Resolution Institute and dispute resolution within the community.

She is passionate about building engaged, diverse and talented workplaces and creating a culture where staff feel empowered to deliver exceptional results.

Amber loves spending time with her young family and socialising with friends and is an avid supporter of Everton Football Club.

Fiona Hollier
Former Chief Executive Officer
fiona.hollier@resolution.institute

Fiona is currently assisting Amber with setting the strategic direction, settling in to her new role and introducing her to the resolution dispute community.

Fiona loves a challenge, seeing an opportunity and wrestling it into reality. Her daily work uses her skills and experience as an accredited dispute resolution practitioner, educator and capacity-builder.

Based in Sydney, Fiona rounds out her life with cooking, travelling, going to plays and concerts, reading, walking and keeping in touch with her widely distributed family.


Trevor Slater
General Manager, New Zealand
trevor.slater@resolution.institute

Trevor looks after the team and Resolution Institute's operations in New Zealand. He is passionate about membership organisations having held senior positions in financial dispute resolution schemes.

Understanding that members must see value in their institute, Trevor aims to provide this in various forms that meet our members’ needs. He is also passionate about connecting with our members and being available to talk with them.

Living at the beach on the Kapiti Coast provides Trevor and his wife with the calmness needed in a busy life. His spare time is shared with working around his home, watching sport and spending time with his family including his eight grandchildren.


Amanda Dollman
Marketing Manager, Australia
amanda.dollman@resolution.institute

Amanda works with the management team in developing the strategic management and execution of internal/external communications including developing website content, email campaigns, social media posts, media releases and publications. Amanda assists with the marketing of events and is keen to market Resolution Institute in the best possible way.

With a background in communications, marketing and law Amanda brings a wealth of experience to Resolution Institute.

In her spare time, Amanda loves laughing, catching up with family and friends, learning to bodyboard and checking out the local art scene.


Robert Grima
Corporate Services Manager, Australia
robert.grima@resolution.institute

Rob is a CPA Accountant with over 30 years experience in executive management encompassing finance and administration. Apart from managing the accounting and finances for Resolution Institute Australia, Rob also oversees nominations management, occupational health and safety compliance, HR compliance and regulatory reporting compliance.

Rob prepares monthly Board financial reports and end of financial year statutory accounts. He also enjoys analysing the key drivers of income and expenditure of Resolution Institute to ensure a margin is available for necessary capital expenditure.

Outside of work, Rob is a gym enthusiast. He works out at the gym every morning before work and over the weekend. In summer, he can be found body surfing at Coogee Beach or reading the latest series of Jack Reacher novels by Lee Child.


Seema Parekh
Learning and Accreditations Manager, Australia
seema.parekh@resolution.institute

Seema’s key area of focus is overseeing the training, assessment and accreditation for mediators, conflict coaches, arbitrators and adjudicators across Australia. She works with members, trainers, assessors, the Resolution Institute team, and all other stakeholders to create the best possible pathway for members.

Seema finds joy in seeing satisfied participants/candidates. She believes in taking care of the details and building relationships. She brings a background of teaching to the task.

When not at work, Seema loves to cook, watch Bollywood movies and go on random shopping sprees.


Australia

Lilian Chai
Nomination Services, Australia

lilian.chai@resolution.institute

Nomination Services brings together the market for dispute resolution services with the expertise of Resolution Institute's membership base of accredited practitioners.

Lilian provides assistance in connecting experienced and expert accredited practitioners, with the technical and procedural requirements of each matter. She enjoys delivering a professional service with a customer service focus.

Lilian practised civil litigation at the Australian Government Solicitor and was a civil lawyer at LawAccess NSW before travelling extensively and living overseas.

Outside of work, Lilian enjoys volunteering in the community and harbours the not so secret ambition of becoming a stand up comedian and moonlighting as a sports mascot. The idea of launching oneself on the unsuspecting public as a giant cartoon character is irresistible and quite simply, life affirming.


Deborah Gillon

Executive Assistant to CEO, Australia

ea@resolution.institute

Deborah is your first point of contact to reach the CEO or for enquiries regarding the Board. She looks forward to assisting you with your enquiries.

In Deborah’s work she enjoys being supportive to members, Board members, the CEO and her fellow colleagues. She brings to this role a long history of working in client focused roles.

Deborah’s favourite pastime is travelling and spending time with her family and friends. In her spare time, she assists in the organisation and financial administration of fundraising events for a small charity in support of a young woman with cerebral palsy in her neighbourhood.


Helen Goddard

Nomination Services, Western Australia and Northern Territories, Australia

helen.goddard@resolution.institute

You can contact Helen about Building and Construction Security of Payment adjudications, nominations and referrals in Western Australia and the Northern Territory.

Helen is enthusiastic about sharing her knowledge and understanding of the adjudication process, to raise awareness and assist people in accessing this dispute resolution method which provides a rapid resolution of payment disputes in the construction sector. She also enjoys liaising with members engaged in the adjudication process and providing a timely and responsive service to them.

Helen brings extensive experience in the not for profit and community services sector to this role.

Helen is based in Perth, so when she’s not working at Resolution Institute, you might find her taking advantage of the Perth sunshine, walking near the beach or river, going to outdoor movies or concerts or just relaxing with a coffee and a good book!


Nicholas Gonella

Membership and Nominations Officer, Australia

nick.gonella@resolution.institute

Nick is the first point of contact on the phones and answering enquiries through the ‘info Australia’ email address. If you call the Sydney office he’ll probably be the one helping you in the first instance. He also supports the nominations work.

Nick thrives on variety in his work role. Coming from a customer service background, he enjoys providing solutions for members and offering support in the office to help keep the ‘wheels turning’.

When Nick is not at work you can find him playing football (soccer) or on the beach, but definitely outdoors!


Philip Millen

Member Engagement and Systems Analyst, Australia

philip.millen@resolution.institute

Phil manages our online database and website, ensuring that it is running efficiently through continual maintenance and implementation of new features. He also works with our external suppliers to ensure our Sydney office is benefiting from cost effective solutions.

Phil brings a background in data management and analysis. He enjoys understanding who our members are and how we can best serve them. Phil loves helping out where he can, and is always happy to assist members and staff navigate and engage with our website.

Outside of work you will often find Phil chasing after his young family! A keen follower of football (the round ball type), any spare time he has is spent watching a match or two with family and friends.

Rukmini Roy
Content Producer, Australia
rukmini.roy@resolution.institute

Rukmini is part of the marketing team, producing strategic content to bolster the internal and external communications strategy. She contributes to crafting marketing communications including thought leadership content, brochures and flyers. In addition to developing marketing collateral, she assists on external publications such as newsletters and the Annual Report. She also coordinates and executes external communications including social media, website content and email campaigns.

Rukmini has extensive writing, editing and production experience, and has earlier worked in corporate and marketing communications roles in the IT, media and events industries.

Outside of work, she is a trained singer and amateur artist. She also loves reading and listening to music, dabbles in creative writing and enjoys quizzing.


Andrew Serb

Nominations Services Officer, Australia

andrew.serb@resolution.institute

Andrew takes care of member nominations for dispute resolution matters, attempting to find the best person amongst our members to match the unique and varied dispute resolution applications that come through the door.

Andrew enjoys care-taking the nominations work. He is also passionate about making things run smoothly and saving time, hence he’s enjoying working on how to best automate our systems, whether that be through the introduction of online forms or in the back end, marshalling our excel spreadsheets.

Andrew is in his fifth year of a law degree from the University of Sydney and brings a careful and analytical approach to this work.

In this spare time Andrew loves playing classical piano and reading (although nowadays it’s mostly Audiobooks).


Claire Sirio

Events Officer, Australia

claire.sirio@resolution.institute

Claire works closely with the Events team in organising training and networking events. Her varied role includes managing room hire, setting up events, organising catering, creating invoices and dealing with member enquires.

Claire takes great pride in providing the best customer service to Resolution Institute members and enjoys being their first point of contact.

When she is not studying for her Cert 3 in Business you can find Claire hanging out with friends, playing Oztag and watching movies.


Dixya Upadhaya

Events Officer, Australia

dichhaya.upadhaya@resolution.institute

Dixya primarily works with the Professional Development Groups in planning and organising CPD events for our members. She also works with Laura in the New Zealand office in managing the webinar programme.

Dixya finds it rewarding to create opportunities for members to come together, inspire one another and grow professionally. She likes the variety of challenges in her job and enjoys the opportunity to meet industry leaders.

Outside of work, Dixya seeks adventure in sports and nature, and occasionally binges on television dramas.


Priscilla Yao

Learning and Development Officer | Accounts Assistant, Australia
priscilla.yao@resolution.institute

Priscilla looks after the mediation assessments and assists in organising mediation and conflict coaching training events. She also works with the accountant in preparing daily bank reconciliations and weekly invoice payments.

Priscilla is a jack-of-three-trades, supporting the functions of training and assessments, accounting, and website maintenance. She takes pride in the unique diversity of her roles and enjoys taking on new tasks and challenges.

When she’s not at work, you can find Priscilla at university fulfilling attendance requirements or at home catching up on homework. In her spare time Priscilla enjoys watching Hollywood classics and reading detective noir novels.

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New Zealand

Laura Collins
Training and Membership Services, New Zealand
laura.collins@resolution.institute

Laura’s key areas of focus are co-ordinating mediation training, developing CPD opportunities for members through the webinar programme, conference workshops, online practice groups and more…

Laura gets excited about creating great learning opportunities, care-taking the details and relationships, to make sure they are the best they can be. She brings a background of teaching and event management to the task.

A bit of a born organiser, when Laura’s not at Resolution Institute, she’s off leading her blues band, or facilitating a workshop or two with community education, interspersed of course with having a lie down!


Kim Ball

Training and Membership Services, New Zealand

kim.ball@resolution.institute

Kim looks after membership inquiries, mediation accreditations, marketing and events, room hire and general inquiries.

I am a great organiser with attention to detail and will ensure everyone is fully informed. My background is in office management and more recently as an executive assistant.

I love spending time with my teenage boys - doing tramps, swimming at the beach in the Summer and watching my youngest play football. I also enjoy baking cookies, cakes and slices.


Charlotte Hayes

Training and Membership Services, New Zealand
charlotte.hayes@resolution.institute

With a focus on restorative justice, Charlotte is the first port-of-call for any Aotearoa-based RJ facilitator training and accreditation queries.

A firm believer in the value of social justice, Charlotte is always on the lookout for ways to make the world a kinder place. With a background in project coordination across creative and start-up industries, she brings to the role a wide range of experience and knowledge.

Outside the office Charlotte is an enthusiastic dog mum who dabbles in teaching, music, gardening, and other outdoor adventures.


Gerry Westhuis

Accountant, New Zealand

gerry.westhuis@resolution.institute

Gerry’s key responsibilities are reporting about the financial situation to Trevor in the New Zealand office and to the Board. She’s also in touch with members offering confirmation when you’ve booked for a course, followed by the invoice and, if you haven’t paid yet, followed by a reminder!

Gerry works at Resolution Institute one day a week, and on the remaining days she works in similar roles at other not-for-profit organisations. Gerry brings a wealth of experience in a huge range of areas: she’s a qualified teacher, social worker and accountant, and has worked as an accountant for 14 years.

If she finds time in between her different jobs, she spends time on her hobbies: crossfit, carpentry and singing (hoping for a role as background singer in Laura’s band!)

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