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Management Team | Australia | Aotearoa New Zealand


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Management team

Amber Williams, Chief Executive Officer
amber.williams@resolution.institute
Masters, IR and HRM, BA (Psychology)

Amber works with the Board in setting and delivering the strategic direction of Resolution Institute to ensure the future success of the organisation, and to work in the interests of members to grow services and expand the profile of Resolution Institute and dispute resolution within the community.

A strategic leader with a diverse background in both the private and public sectors, Amber was the CEO of the New South Wales Law Enforcement Conduct Commission and Chief Human Resources Officer for the New South Wales Department of Justice prior to her appointment as CEO of Resolution Institute in November 2019.

In addition to her qualifications in human resource management, industrial relations and psychology, Amber is a certified member of the Australian Human Resources Institute and a member of the Australian Institute of Company Directors.

Amber’s interests outside work include spending time with her family, playing and watching soccer.


Trevor Slater, Chief Operations Officer
trevor.slater@resolution.institute
Mast. Confl. Res, FRI

Trevor supports the CEO in the management of Resolution Institute including the Aotearoa New Zealand office and is the manager of Restorative Justice training and accreditation services in Aotearoa New Zealand. He also oversees risk management and complaints against members, and supports member committees.

Trevor has worked in dispute resolution for over 20 years, specialising in commercial mediation and financial dispute resolution. He is also a highly experienced trainer with accreditations in multiple brain integration techniques (mBIT) and neuro linguistic programming (NLP).

Outside of work he enjoys time with his family, woodworking and motor racing, and is a Penrith Panthers life member.


Robert Grima, Chief Financial Officer
robert.grima@resolution.institute
CPA, BBus (Accounting)

Rob is responsible for all aspects of financial management for Resolution Institute including monthly financial reporting, budget preparation in consultation with managers and end of year statutory accounts. He also oversees nominations management, work health and safety compliance, HR compliance and regulatory reporting compliance.

Rob has over 30 years’ experience in executive and financial management, and also holds a post graduate degree in health management.

Outside of work, Rob enjoys reading, working out and body surfing.


Seema Parekh, Learning and Accreditations Manager, Australia
seema.parekh@resolution.institute
BA Hons. (Education and Psychology)

Seema provides strategic leadership to Resolution Institute’s training and accreditation objectives. She oversees training, assessment and accreditation for dispute resolution professionals. Her team is responsible for organising corporate training and continuing professional development opportunities for members and the dispute resolution community.

Her expertise involves end-to-end project management from designing to implementation of courses, while her extensive experience in the education space helps her explore a range of innovative approaches to teaching and learning.

Her interests include movies, cooking and catching up with friends and family.


Amanda Dollman, Marketing and Communications Manager
amanda.dollman@resolution.institute
LLB (Hons), GradDip Arts Management, GradDip Labour Law Relations

Amanda leads the marketing and communications team of Resolution Institute, driving the strategic management and execution of internal and external communications and campaigns, both in print and online. Her role also includes execution and development of external publications, such as the journal, and sponsorship opportunities.

With a background in law, marketing, and communications, Amanda’s extensive communications experience helps her to create end-to-end marketing and communications campaigns. Having been a small business owner, a freelance writer, a marketer, and a legal editor/proofreader for over 15 years her background attests to her skills.

In her spare time, Amanda enjoys learning French, catching up with family and friends, learning to bodyboard and checking out the local art scene.


David Chin, Membership Manager
david.chin@resolution.institute
BBus (Finance), GradCert (Adult education)

David’s main areas of focus are supporting members, increasing member engagement and ensuring the uptake of member services across Australia and New Zealand. He is responsible for developing and implementing targeted, robust membership strategies to ensure engagement, retention and membership growth.

An achievement-focused, data-driven people leader, David has had an extensive career in membership engagement and growth, general management, business development, strategic partnerships, account management and operations. He has worked in a wide range of industry segments including financial services and global payments.

In addition to his qualifications in finance, economics and adult education, David is also a certified workplace trainer and assessor.

His interests include travelling, cars and tennis. He enjoys contributing to community projects and spending time with family and friends.


Laura Collins, Professional Development and Training Manager, New Zealand
laura.collins@resolution.institute
BA (Psychology), DipTch

Laura’s key areas of focus are establishing the mediation training programme and developing training and CPD opportunities for members through the webinar programme, conferences, workshops, online learning and more.

Laura brings a background of teaching, adult education and over 20 years of event management experience to the task.

When Laura’s not at Resolution Institute, she’s off leading her blues band, or facilitating a workshop or two with community education.


Australia

Richa Bahuguna, Training and Events Coordinator

richa.bahuguna@resolution.institute
GradDip Journalism and Mass Media

Richa is part of the Training and Events team, administering and promoting training and professional learning events (including conferences) across Australia. She also assists in delivering a diverse continuing professional development (CPD) programme and works with the marketing team to support member groups in promoting training and CPD events.

Richa is a proficient creative producer/project manager experienced in event management and studio production, with a focus on delivering innovative and sustainable concepts for a range of complex events across the APAC region.

Richa’s background is in journalism and mass media.

Her other interests include amateur photography, music and sketching. She also enjoys experimenting with various cuisines for her young family.


Jonathon Balzanelli, Relationships Officer (Membership)

jonathon.balzanelli@resolution.institute

Jonathon is part of the membership team, responsible for identifying business growth opportunities and developing strategies to increase new and retain existing members. He also works towards developing and supporting corporate, new and existing membership products and services.

Jonathon is result-focused and adaptable, with extensive experience in relationship management and membership services across the tourism, fitness and events industries.

His interests include travelling, experimenting with cooking and spending time with family and friends.


Helen Goddard, Nomination Services Officer
helen.goddard@resolution.institute

Helen is part of the Nominations team, and administers Building and Construction Security of Payment adjudication applications, nominations and referrals in Western Australia and the Northern Territory. She is enthusiastic about sharing her knowledge and understanding of the adjudication process, to raise awareness and assist people in accessing this dispute resolution method which provides a rapid resolution of payment disputes in the construction sector. She also enjoys liaising with members engaged in the adjudication process and providing a timely and responsive service to them.

Helen has extensive experience in the not for profit and community services sector, gaining policy administration experience in a varied range of roles.

Helen enjoys her volunteer role mentoring refugee students and making the most of the west coast sunshine, walking near the beach or river or enjoying a coffee and a good book.

Nicholas Gonella, Training and Accreditations Officer
nick.gonella@resolution.institute

Nicholas is part of the Learning and Accreditations team, managing the accreditation process for the National Mediator Accreditation System (NMAS), arbitration, expert determination and conflict management coaching, among others. He also assists with the setup and logistical organisation of training and development courses and workshops.

Nicholas’ background in business services has stood him in good stead during his time at Resolution Institute, having worked across various teams.

He enjoys keeping active, whether that be at the gym, playing sport or exploring the outdoors, and socialising with friends.


Jenny Hu, Training Course Coordinator and Finance Assistant
jenny.hu@resolution.institute
BBus (Accounting)

Jenny is part of both the training and finance teams at Resolution Institute. As part of the training team, she coordinates the administrative requirements for face-to-face and online training courses, provides support to the trainers and coaches, and assists with enquiries from potential training participants. Her responsibilities as part of the finance team include assisting the CFO with a range of financial activities, including creditor payments and training course reconciliations.

With a background in accounting, Jenny has extensive administrative experience in the training and education industry.

Outside of work, Jenny enjoys spending time with family, including her two young sons. She also looks forward to relaxing at the beach.


Laetitia Lake, Executive Assistant and Project Officer
laetitia.lake@resolution.institute

Laetitia provides executive administrative support to Amber Williams, CEO and the Board. Acting as the CEO’s point of contact, her duties range from managing diary appointments, and preparing correspondence to coordinating travel arrangements and scheduling and supporting meetings to facilitate the effective management of Resolution Institute. She also provides project management support on a range of internal projects.

Laetitia has extensive experience in project management and office administration.

She enjoys baking, cooking and spending time with friends.


Joyce Long, Training and Membership Coordinator
joyce.long@resolution.institute

Joyce is part of the training team, coordinating the end-to-end activities involved in face–to–face and online training to ensure a seamless experience for all participants. Joyce is also part of the membership team and is responsible for ensuring members receive exceptional service and for resolving any membership-related queries they may have.

Joyce has extensive experience in delivering training programmes, event management and membership management across the ANZ region.

When not with her family, Joyce enjoys fitness, especially coastal walks. She is also a passionate rugby union follower supporting her home team of Munster.


Philip Millen, IT and Systems Officer
phil.millen@resolution.institute

Phil is part of the operations team and is responsible for providing and maintaining the day-to-day IT needs of Resolution Institute. He also manages the IT and systems projects needed to support the strategic goals of the business.

Phil has extensive experience in database administration and possesses strong skills in data organisation, analysis and reporting.

In his spare time Phil loves spending time with his young family. He enjoys sport and is a volunteer coach for his local football club.


Rukmini Roy, Content Producer
rukmini.roy@resolution.institute
BA Hons. (English), MBA (Marketing)

Rukmini is part of the marketing team, producing strategic content to bolster the internal and external communications strategy. She contributes to crafting marketing and editorial communications spanning the range from the monthly newsletter Pulse and weekly mailer KYI to brochures, flyers and thought leadership content. She also manages the social media profile of the organisation.

With a background in English studies, business administration and marketing management, Rukmini has extensive writing, editing and production experience. She has earlier worked in corporate and marketing communications roles in the IT, media and events industries.

Outside of work, she is a trained singer and amateur artist. She also loves reading and listening to music, dabbles in creative writing and enjoys trivia.


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New Zealand

Kim Ball, Training and Membership Services
kim.ball@resolution.institute

Kim looks after membership services, accreditation assessments, general enquiries and office administration for the New Zealand office and the COO.

Kim's background is in office management and more recently as an executive assistant.

She enjoys walking in the Wellington hills, reading, table tennis and watching her youngest son play football.


Gerry Westhuis, Finance Administrator
gerry.westhuis@resolution.institute

Gerry is responsible for the financial administration in Aotearoa New Zealand, including reporting to the COO and the Board. She also liaises with members regarding payments and receipts, and is responsible for staff salaries and supplier payments.

Gerry works at Resolution Institute one day a week, and on the remaining days she works in similar roles at other not-for-profit organisations. Gerry brings a wealth of experience in many areas, working on a number of projects in Europe and Africa in the past. A qualified teacher, social worker and accountant, she has worked as an accountant for over 20 years.

Outside work, Gerry’s hobbies include crossfit and carpentry.

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