About

Our staff team


We're a team of organisers who like to take care of the details and make things happen for our members.


Based on 'two sides of the ditch' our staff team works collaboratively from our Sydney and Wellington offices.

Contact the New Zealand team Contact the Australian Team

We're a diverse bunch who bring a variety of skills and experience to what we do.
Get to know us a little more...

Management team

Amber Williams, Chief Executive Officer
amber.williams@resolution.institute
Masters, IR and HRM, BA (Psychology)

Amber works with the Board in setting and delivering the strategic direction of Resolution Institute to ensure the future success of the organisation, and to work in the interests of members to grow services and expand the profile of Resolution Institute and dispute resolution within the community.

A strategic leader with a diverse background in both the private and public sectors, Amber was the CEO of the New South Wales Law Enforcement Conduct Commission and Chief Human Resources Officer for the New South Wales Department of Justice prior to her appointment as CEO of Resolution Institute in November 2019.

In addition to her qualifications in human resource management, industrial relations and psychology, Amber is a certified member of the Australian Human Resources Institute and a member of the Australian Institute of Company Directors.

Amber’s interests outside work include spending time with her family, playing and watching soccer.


Trevor Slater, Chief Operations Officer
trevor.slater@resolution.institute
Mast. Confl. Res, FRI

Trevor supports the CEO in the management of Resolution Institute including the Aotearoa New Zealand office and the membership and IT team. He also oversees risk management and complaints against members, and supports member committees.

Trevor has worked in dispute resolution for over 20 years, specialising in commercial mediation and financial dispute resolution. He is also a highly experienced trainer with accreditations in multiple brain integration techniques (mBIT) and neuro linguistic programming (NLP).

He enjoys spending time with family and friends and is fond of craft beer and good wine.


Robert Grima, Chief Financial Officer
robert.grima@resolution.institute
CPA, BBus (Accounting)

Rob is responsible for all aspects of financial management for Resolution Institute including monthly financial reporting, budget preparation in consultation with managers and end of year statutory accounts. He also oversees nominations management, work health and safety compliance, HR compliance and regulatory reporting compliance.

Rob has over 30 years’ experience in executive and financial management, and also holds a post graduate degree in health management.

Outside of work, Rob enjoys reading, working out and body surfing.


Seema Parekh, Learning and Accreditations Manager, Australia
seema.parekh@resolution.institute
BA Hons. (Education and Psychology)

Seema provides strategic leadership to Resolution Institute’s training and accreditation objectives. She oversees training, assessment and accreditation for dispute resolution professionals. Her team is responsible for organising corporate training and continuing professional development opportunities for members and the dispute resolution community.

Her expertise involves end-to-end project management from designing to implementation of courses, while her extensive experience in the education space helps her explore a range of innovative approaches to teaching and learning.

Her interests include movies, cooking and catching up with friends and family.


Amanda Dollman, Marketing and Communications Manager
amanda.dollman@resolution.institute
LLB (Hons), GradDip Arts Management

Amanda leads the marketing and communications team of Resolution Institute, driving the strategic management and execution of internal and external communications and campaigns, both in print and online. Her role also includes execution and development of external publications, such as the journal, and sponsorship opportunities.

With a background in law, marketing, and communications, Amanda’s extensive communications experience helps her to create end-to-end marketing and communications campaigns. Having been a small business owner, a freelance writer, a marketer, and a legal editor/proofreader for over 15 years her background attests to her skills.

In her spare time, Amanda enjoys learning French, catching up with family and friends, learning to bodyboard and checking out the local art scene.


David Chin, Membership Manager
david.chin@resolution.institute
BBus (Finance), GradCert (Adult education)

David’s main areas of focus are supporting members, increasing member engagement and ensuring the uptake of member services across Australia and New Zealand. He is responsible for developing and implementing targeted, robust membership strategies to ensure engagement, retention and membership growth.

An achievement-focused, data-driven people leader, David has had an extensive career in membership engagement and growth, general management, business development, strategic partnerships, account management and operations. He has worked in a wide range of industry segments including financial services and global payments.

In addition to his qualifications in finance, economics and adult education, David is also a certified workplace trainer and assessor.

His interests include travelling, cars and tennis. He enjoys contributing to community projects and spending time with family and friends.


Sean Brogan, Public Affairs Manager
sean.brogan@resolution.institute

Sean’s responsibilities include developing strategies and leading initiatives focused on raising the profile of the organisation through the mainstream media and with government by showcasing the important work of dispute resolution practitioners across Australia and New Zealand.

Sean is an established senior media and communications professional with 30 years’ experience in both broadcast journalism and the corporate sector. While his extensive career in the media spans the range across production and reporting at a number of major TV networks, his corporate experience includes government bodies in the fields of education and insurance, and with membership organisations in the fields of law, and media, entertainment and the arts.

In his spare time, Sean enjoys catching up on local and international news, reading, listening to classical music and swimming at his local pool.


Laura Collins, Professional Development and Training Manager, New Zealand
laura.collins@resolution.institute
BA (Psychology), DipTch

Laura’s key areas of focus are establishing the mediation training programme and developing training and CPD opportunities for members through the webinar programme, conferences, workshops, online learning and more.

Laura brings a background of teaching, adult education and over 20 years of event management experience to the task.

When Laura’s not at Resolution Institute, she’s off leading her blues band, or facilitating a workshop or two with community education.


Australia

Lilian Chai, Nomination Services Officer

lilian.chai@resolution.institute
BA LLB, Grad. Cert. Cont. Legal Practice, Grad Dip. Design

Lilian is part of the nominations team that assists disputing parties to find a dispute resolver from Resolution Institute's membership base of accredited practitioners.

She manages the administration and legal compliance of the dispute resolution practice and is responsible for the day-to-day conduct of matters, engaging key stakeholders including dispute resolution professionals, parties, regulators and members of the public while assisting with reporting, process review and growth opportunities. Her duties include connecting experienced and expert accredited practitioners with the technical and procedural requirements of each matter.

Lilian holds qualifications in law and design, practised civil litigation at the Australian Government Solicitor and was a civil lawyer at LawAccess NSW before travelling extensively and living overseas.

Lilian enjoys volunteering in the community and engaging in the arts.


Helen Goddard, Nomination Services Officer
helen.goddard@resolution.institute

Helen is part of the Nominations team, and administers Building and Construction Security of Payment adjudication applications, nominations and referrals in Western Australia and the Northern Territory. She is enthusiastic about sharing her knowledge and understanding of the adjudication process, to raise awareness and assist people in accessing this dispute resolution method which provides a rapid resolution of payment disputes in the construction sector. She also enjoys liaising with members engaged in the adjudication process and providing a timely and responsive service to them.

Helen has extensive experience in the not for profit and community services sector, gaining policy administration experience in a varied range of roles.

Helen enjoys her volunteer role mentoring refugee students and making the most of the west coast sunshine, walking near the beach or river or enjoying a coffee and a good book.

Nicholas Gonella, Training and Accreditations Officer
nick.gonella@resolution.institute

Nicholas is part of the Learning and Accreditations team, managing the accreditation process for the National Mediator Accreditation System (NMAS), arbitration, expert determination and conflict management coaching, among others. He also assists with the setup and logistical organisation of training and development courses and workshops.

Nicholas’ background in business services has stood him in good stead during his time at Resolution Institute, having worked across various teams.

He enjoys keeping active, whether that be at the gym, playing sport or exploring the outdoors, and socialising with friends.


Laetitia Lake, Executive Assistant and Project Officer
laetitia.lake@resolution.institute

Laetitia provides executive administrative support to Amber Williams, CEO and the Board. Acting as the CEO’s point of contact, her duties range from managing diary appointments, and preparing correspondence to coordinating travel arrangements and scheduling and supporting meetings to facilitate the effective management of Resolution Institute. She also provides project management support on a range of internal projects.

Laetitia has extensive experience in project management and office administration.

She enjoys baking, cooking and spending time with friends.


Philip Millen, IT and Systems Officer
phil.millen@resolution.institute

Phil is part of the operations team and is responsible for providing and maintaining the day-to-day IT needs of Resolution Institute. He also manages the IT and systems projects needed to support the strategic goals of the business.

Phil has extensive experience in database administration and possesses strong skills in data organisation, analysis and reporting.

In his spare time Phil loves spending time with his young family. He enjoys sport and is a volunteer coach for his local football club.


Ian Richardson, Membership Officer
ian.richardson@resolution.institute

Ian is part of the membership team and is responsible for member services such as responding to enquiries, processing membership applications and accreditations, compiling membership reports, supporting the membership development programmes, and promoting the value of Resolution Institute membership.

Ian has over 30 years of experience in management, business development and client relationship roles within the financial services industry, and most recently, in the not-for-profit sector.

Ian enjoys spending time with family and friends, loves sport, and is a passionate supporter of the West Coast Eagles.


Rukmini Roy, Content Producer
rukmini.roy@resolution.institute
BA Hons. (English), MBA (Marketing)

Rukmini is part of the marketing team, producing strategic content to bolster the internal and external communications strategy. She contributes to crafting marketing and editorial communications spanning the range from the monthly newsletter Pulse and weekly mailer KYI to brochures, flyers and thought leadership content. She also manages the social media profile of the organisation.

With a background in English studies, business administration and marketing management, Rukmini has extensive writing, editing and production experience. She has earlier worked in corporate and marketing communications roles in the IT, media and events industries.

Outside of work, she is a trained singer and amateur artist. She also loves reading and listening to music, dabbles in creative writing and enjoys trivia.


Andrew Serb, Research and Policy Officer
andrew.serb@resolution.institute
BA LLB

Andrew has begun his career at Resolution Institute as part of the policy team, helping write response papers, advising on policy both internally and to external bodies, and researching miscellaneous legal matters. He was also editorial assistant of the arbitrator and mediator, Resolution Institute’s journal.

Andrew’s background is in law.

He enjoys playing and listening to classical piano, as well as reading.


Dixya Upadhaya, Training and Events Coordinator
dichhaya.upadhaya@resolution.institute

Dixya is part of the Training and Events team, coordinating, promoting and ensuring end-to-end management of continuing professional development (CPD) events. She also liaises with member groups to deliver a series of face to face and online events throughout the year. She supports recognition and awards initiatives, and provides administrative and logistical support for conferences.

Dixya has a background in business studies.

Outside work, Dixya enjoys hiking and camping, participating in extreme sport such as skydiving and bungee jumping, and occasionally binging on television dramas.


Priscilla Yao, Training and Assessments Coordinator
priscilla.yao@resolution.institute

Priscilla is part of the training team and coordinates the end-to-end activities involved in face to face and online training to ensure a seamless experience for all participants. She also looks after mediation assessments, ensuring compliance with the national standards and policies.

Priscilla’s skills include general management and business development, with experience in coordinating training and assessment programmes.

Priscilla is currently studying for her BCom in accounting and BA in Chinese studies.

She enjoys volunteering in the community, along with reading and playing video games.

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New Zealand

Kim Ball, Training and Membership Services
kim.ball@resolution.institute

Kim looks after membership services, accreditation assessments, room hire, general enquiries and office administration for the New Zealand office and the COO.

Kim's background is in office management and more recently as an executive assistant.

She enjoys walking in the Wellington hills, reading, table tennis and watching her youngest son play football.


Gerry Westhuis, Finance Administrator
gerry.westhuis@resolution.institute

Gerry is responsible for the financial administration in Aotearoa New Zealand, including reporting to the COO and the Board. She also liaises with members regarding payments and receipts, and is responsible for staff salaries and supplier payments.

Gerry works at Resolution Institute one day a week, and on the remaining days she works in similar roles at other not-for-profit organisations. Gerry brings a wealth of experience in many areas, working on a number of projects in Europe and Africa in the past. A qualified teacher, social worker and accountant, she has worked as an accountant for over 20 years.

Outside work, Gerry’s hobbies include crossfit and carpentry.


Awatea Mita, Restorative Justice (RJ) Administration Manager
awatea.mita@resolution.institute
BA

Awatea focuses on providing outstanding membership services, organising training events and accreditations in the Restorative Justice (RJ) sector. She also assists with organising our range of learning and events offerings, along with administration, database support and conference organisational support services.

With a background in psychology, criminology and Te Reo Māori, Awatea has gained extensive knowledge of RJ in Aotearoa New Zealand through her association with the national body for RJ provider groups in the last few years. Prior to that, she has had experience with a trans-Tasman accreditation and certification organisation in the health sector.

Outside work, she utilises her skills to advocate for justice and indigenous rights. She also volunteers and is currently involved in a project bringing education mentoring and restorative practices to ‘hard-to-reach’ communities.

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