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Jobs and panels

Find here the latest paid and unpaid jobs in dispute resolutionAs we become aware of job opportunities, we will add them to this page. Stay posted.


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Queensland Competition Authority mediator pool recruitment | Queensland Competition Authority

The Queensland Competition Authority (QCA) is empowered under the Queensland Competition Authority Act 1997 (QCA Act) to facilitate dispute resolution, including by way of mediation. The QCA is seeking applicants for a pool of mediators to assist in resolving disputes relating to services declared for access under Part 5 of the QCA Act.

The pool of mediators will be published on the QCA website. The selection of the members of the mediator pool will be based on:

  • relevant skills and experience (particularly with mediating or determining disputes, and more specifically disputes about monopoly infrastructure, such as that declared under Part 5 of the QCA Act or Part IIIA of the Competition and Consumer Act 2010 (Cth))
  • relevant ADR accreditation
  • professional standing
  • expected independence
  • interest and availability.

How to apply
Interested mediators and other dispute resolution professionals need to forward their curriculum vitae and a short paragraph (no more than half a page) addressing the above criteria.

Please apply here.

Further details about the opportunity are available here

If you have any questions, please contact Mr Stephen Wisenthal on (07) 3222 0555. Information about the role and activities of the QCA can be found on the QCA website here

The closing date for applications is 5 November 2021.

Family Dispute Resolution Mediator Panel 2021 recruitment | Legal Aid NSW

Legal Aid NSW is now accepting applications from appropriately qualified and registered FDRPs to join its Family Dispute Resolution Service Panel.

The recruitment is a merit-based process that will consider a number of factors including: qualifications and special expertise, location, Aboriginality, cultural diversity, availability and the ability to undertake telephone and online mediations.

If you are interested please visit the Legal Aid Website here to access more information and complete the online application form.

Applications close at midnight on Sunday 17 October 2021. All applications must be lodged by Sunday 17th October 2021 at mediatorapplication@legalaid.nsw.gov.au

Applications close at midnight on Sunday 17 October 2021.

Resolution Officer | Healthcare Complaints Commission | Sydney CBD

  • Ongoing opportunities available
  • Clerk Grade 7/8 package includes salary from $99,431 plus superannuation and annual leave loading

About the HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

About the role
Resolution Officers play a vital role at the HCCC, working with health care providers and complainants across the state to resolve complaints and promote public health and safety. The position also provides outreach education services across the health sector and promotes strong partnerships with health providers and consumers around health care complaints.

To learn more about the position, please view the Role Description here.

To be successful in this role you will have:

  • Demonstrated ability to creatively apply a range of dispute resolution techniques including identifying issues and appropriate resolution strategies, maintaining impartiality in emotionally charged situations, managing expectations and negotiation
  • High level written and verbal communication skills
  • Ability to maintain effective, focused relationships with clients from varied backgrounds and experiences
  • Ability to analyse complex information, and apply sound judgment and impartiality
  • Ability to balance priorities and manage a high-volume workload which has a high level of emotional content within legislated timeframes
  • Desirable: Experience in managing complex health care complaints and/or working with vulnerable communities and individuals

Essential requirements:
To be eligible to apply for this position, all applicants:

  • must have existing Australian work rights
  • are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values

How to apply:
Applicants are required to submit an online application here.
This will include:

  • Current resume / curriculum vitae (CV) (maximum 5 pages)
  • Cover letter outlining your relevant skills and experience (maximum 1 page)
  • Your response to the following two targeted questions (maximum 2 pages):
    1. Give an example of when you have applied resolution/ alternative dispute resolution skills to resolve a complex complaint or situation and what was the outcome.
    2. Provide an example of a time when you have delivered a presentation or training to internal or external stakeholders in order to educate and provide them with information. What challenges or resistance did you experience and how did you deal with these?

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

The Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. You are encouraged to apply if you identify as one of the following:

  • You speak a language other than English
  • You are living with a disability
  • You are an Aboriginal or Torres Strait Islander Person

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

Additional information
For any questions about the position, please contact Antony Whitehouse, on 02 9219 7466 or awhitehouse@hccc.nsw.gov.au
For any questions about the recruitment process, please contact HCCC People Culture at people@hccc.nsw.gov.au
For more information about Employment at HCCC please click here

The Commission is an Equal Employment Opportunity Employer.

Closing Date: Sunday, 17 October 2021 at 11:59pm

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