Resources

The Mediator's Handbook

Book | September 2014 | Accessible to everyone

Authors: Ruth Charlton and Micheline Dewdney

About the book

This book is an established and highly respected work which assists both experienced and newly qualified mediators who wish to expand their range of skills in this ever-evolving field. The mediation process is explained in simple steps applicable to all forms of dispute and clearly outlines the required skills, techniques and strategies, especially communication skills. Importantly, variations to the mediation process are explained as are the roles of advisers, support persons and interpreters.

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Tags: Mediation, Legal practice, Dispute handling administration, General management