Resolving disputes

Student mediation scheme

Education and training institutions can join the Student Mediation Scheme to access an external appeals process.

About the Student Mediation Scheme

Since 2002, we have administered the Student Mediation Scheme providing education and training institutions with an external appeals process. The scheme allows a member educational and training institution or its student to refer to Resolution Institute as the external review body once its internal grievance system has been exhausted. We appoint a suitably qualified mediator, liaise between the parties as necessary and manage the process.

Join the Student Mediation Scheme

Providers can join the Student Mediation Scheme for a calendar year, and renew annually. When or if required, Resolution Institute will:

  • Appoint a mediator.
  • Arrange as appropriate mutually convenient dates, locations and or teleconferences for pre-mediation discussions and mediation discussions with the provider and the student.
  • Provide each of the mediation participants and the mediator with the documentation necessary to conduct the mediation.

Please note, our mediation services under our Student Mediation Scheme can only be used when the provider’s internal appeals processes has been exhausted.

Standard 10 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018

Applications under the Student Mediation Scheme

  • Student application for external review

    To begin an external review:

    1. Download and complete the Student Application for External Review Form
    2. Contact the Educational and Training Provider and let them know you wish to proceed with the external appeals process.
    3. Lodge the Student Application for External Review Form with us. Remember to pay your share of the application fee and attach any supporting documents.

    We will then liaise with you and your education and training provider to facilitate your mediation.

  • Education provider application for external review

    To begin an external review:

    1. Download and complete the Education Provider Application for External Review Form
    2. Contact the student and let them know you wish to proceed with the external appeals process.
    3. Lodge the Education Provider Application for External Review Form with us. Remember to pay your share of the application fee and attach any supporting documents.

    We will liaise with you and the student to facilitate mediation proceedings.

  • Table of fees

    Schedule Fee
    Scheme registration fee Annual fee of AU$299.00
    Mediator’s fee for the first 4 hours of services Initial fee of AU$440.00
    Subsequent hours after the first 4 hours Hourly rate of AU$165.00
    Teleconference – part of first 4 hours Included in the initial fee
    Travel expenses – local Included in the initial fee
    Travel expenses – not local Additional expense incurred by parties in negotiation with Resolution Institute
    Room hire Additional expense incurred by parties

    All fees are inclusive of GST

Student Mediation Scheme Information Kit

Learn more about mediation