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Solution Focused Conflict Resolution

A special opportunity to learn new techniques with internationally recognised keynote speaker and trainer, and the author of books on solution focused approaches, Dr Fredrike Bannink...

Duration: 1 day
CPD: up to 6.5 hours
Cost: NZ$550 incl gst; Members rate $489 incl gst
Location: Wellington 19 September

To Register

About Solution Focused Conflict Resolution and Mediation

Benjamin Franklin once said: “Every problem is an opportunity is disguise.” In the new and highly successful approach of solution focused (SF) conflict management the focus is on discovering these opportunities to find the ‘win-win’ scenario. The key lies in asking eliciting questions about goals, exceptions, and competencies and in motivating clients to change. Instead of focusing on the conflict and on their unwanted or even feared future, in Solution Focused conflict management the focus is on what clients want to have instead of the conflict and on their preferred future. Clients are considered to be co-experts in formulating their goal and devising solutions to make it happen.

The concept and methodology differs from traditional (problem-focused) types of mediation and can also be easily combined with them. Conversations become positive and shorter, ensuring that Solution Focused conflict management is cost-effective and there is less burnout amongst mediators.

The same model is applied in restorative justice, using the facilitator guidelines for restoration circles (Bannink & Walker, 2014).

About the Workshop

In this one-day workshop the four basic solution-focused questions and many practical tools are introduced which you can use as a mediator or conflict coach to resolve conflict and develop collaborative relationships.

After the workshop the attendants will be able to:

  • use (more) Solution Focused techniques and refine their own practice
  • build positive emotions and hopeful and optimistic conversations
  • invite clients to design and reach their preferred future


  • What is Solution Focus
  • What is Solution Focused conflict management/mediation
  • What is the role of the Solution Focused mediator
  • How to use the four basic Solution Focused questions
  • How to use the facilitator guidelines for restoration circles
  • How to build positive emotions, instil hope and optimism, and motivate clients to change

Bannink, F.P. (2010). Handbook of Solution-Focused Conflict Management. Boston: Hogrefe Publishers. ISBN 9780889373846


Dr. Fredrike P. Bannink MDR

Master of Dispute Resolution, International Full Certified ADR Mediator and Conflict Coach, and clinical psychologist.

Owner of a training, coaching and mediation practice in Amsterdam, the Netherlands. Mediator for the Court of Amsterdam.

International presenter, trainer and author of +30 books on SF interviewing, SF coaching, SF leadership, SF conflict management-mediation, Positive Psychology and Positive Supervision.

For more information about Bannink and her work see her website, Linkedin and