Member Login

Need help?

Strategic engagement with your client in mediation - making a mediation plan

Resolution Institute (as LEADR) has been training and accrediting mediators for over 20 years. Now we offer a programme to help lawyers work more effectively with clients.

This workshop will equip you with the skills to enhance your input through effective and strategic engagement which will add value to your client’s bottom line regardless of which side of the table they are sitting on.

What participants have found useful...

"Understanding the psychological background behind how people approach mediation."
"The making a mediation plan section is going to be very helpful and practical in the real world."
"It is very useful to have a template and checklist to work though and prepare counsel/client for mediation."

For more information and to book Contact us


This programme can be delivered as a half day or full day course. Longer sessions allow more time for putting the theory into practice.

Programme content includes:

  • Negotiation theory
  • Neuroscience techniques
  • Client engagement
  • Mediation strategy
  • Tactics for putting strategy into action
  • Working with the mediator

Delivery is a mix of large and small group discussion, theory & exercises. Attendees will put what they have learnt into practice by developing a mediation plan.

Learning objectives

  • Understand the application of fundamental negotiation and mediation theory
  • Work effectively with clients both to meet client needs and manage expectations
  • Work strategically with mediators
  • Develop tactics to support strategy
  • Develop and build an effective mediation plan
Also available... In-house negotiation and mediation training: Effective Counsel


Anna Quinn has over 20 years of experience in mediation ranging from community to commercial and is a leading trainer in the dispute resolution field in New Zealand. She is a Resolution Institute Fellow and mediation trainer and has lectured at Auckland University Law School. Anna trained for the Institute of Judicial Studies on courtroom management and communications. Prior to moving into mediation practice Anna spent a decade practicing as a commercial litigator in NZ and London.

Carol Powell is a barrister and mediator with more than 20 years experience in mediation and dispute resolution across a range of practice areas. Carol is a Resolution Institute Fellow and mediation trainer and is part of the advanced mediation training team in the Masters Programme at Monash University in Melbourne. Carol has written widely in the area of dispute resolution. Prior to focusing on mediation, Carol worked in commercial litigation in large city firms in Auckland and London.

Other trainers may deliver this programme.


This course is offered on an ‘in-house’ basis so our trainers will deliver the workshop at your firm.

For more information and to book
Contact us

Currently this programme is only available in New Zealand.