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Managing abrasive behaviour

Trainer: Dr Penny Webster
CPD: 6.5 hours
Cost: $777 for members and $979 for non members
(20% discount available for groups of 3 or more)

This one-day workshop focuses on how to respond to abrasive behaviours in the workplace. Build your skills to respond to abrasive behaviour with confidence and clarity.

Utilising your communication skills and knowledge of conflict dynamics gained in dispute resolution, this interactive day sets the framework for constructive and positive interventions such as mediation and coaching.

Resolution Institute is pleased to deliver this engaging and insightful program developed by the Boss Whispering Institute (BWI).

View dates and register your place

Topics explored

  • The psychodynamics of why people behave abrasively
  • The differences between acceptable conflict and unacceptable behaviour
  • The foundation of behavioural expectations for respectful conduct
  • The psychological forces that make intervention so challenging, including unconscious fears and predictable defence mechanisms

Who should attend

  • Individuals who practise dispute resolution and/or assist employees with their interactions in the workplace such as HR professionals, supervisors, directors, project managers and team leaders
  • Individuals interested to limit the damages of abrasive behaviour in the workplace

Trainer's profile

Dr. Penny Webster has over 25 years of experience working in ADR as an educator, researcher and practitioner. Her PhD thesis explored organisations and individuals expectations of their grievance resolution systems in responding to complaints about bullying and abrasive behaviours. She has trained mediators for IAMA and Deakin University, lectured at conflict theory and negotiation at postgraduate level for Melbourne University.

Dr. Webster trained with the founder of the Boss Whispering Institute, Dr. Laura Crawshaw in 2011, and runs a conflict and complaints intervention consultancy service based in Melbourne. She is a Fellow of the Resolution Institute, a Certified Professional of the Australian Human Resource Institute and has held NMAS accreditation since its inception in 2008.