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Elder Mediation

Trainers: Associate Professor Dale Bagshaw & Anna Quinn
Duration: 3 days
CPD: up to 19.5 hours
Cost: NZ$1,770 incl gst; Members rate $1,408.75 incl gst
Locations: Auckland 24-26 August; Wellington 29-31 August

About Elder Mediation

Elder mediation refers to a mediation situation that involves an older person and at least one other party:

It is a focused, preventative, respectful process-often multi-party, multi-issue and intergenerational

The mediator facilitates discussions focusing on present strengths

It requires specialist knowledge and skills

Who should attend?

  • Experienced Resolution Institute Accredited Mediators (or Mediators with equivalent qualifications), interested in contributing to this important area
  • FDR Accredited mediators with an interest in this area

About the Workshop

This workshop will provide:

  • Trainers with exemplary skills including global elder mediation expert Associate Professor Dale Bagshaw
  • High quality program design with interactive and experiential emphasis
  • Opportunity to practise your skills in a variety of mediation simulations and obtain immediate feedback from highly skilled mediators and facilitators
  • Guidance on obtaining professional accreditation as an Elder Mediator

Over 3 days, you will explore:

  • What is Elder Mediation and how it differs from other forms of mediation
  • The specialist knowledge, skills and ethics Elder Mediators need
  • The nature and effect of ageism, sexism, power, abuse and neglect as these factors impact the use of Elder Mediation
  • Aging, family dynamics, intergenerational relationships, life cycle, grief and loss
  • Culture
  • Skill building opportunities
  • Appropriate intake/screening
  • Opportunities and challenges for Elder Mediators currently and into the future


Associate Professor Dale Bagshaw, BA, Dip Soc Stud, M Soc Admin, PhD

After 36 years as an academic and researcher, Dale retired from the School of Psychology, Social Work and Social Policy, University of South Australia in 2009 but still has adjunct status. She was previously a Head of School and among other things implemented and directed postgraduate mediation programs and the Centre for Peace, Conflict and Mediation. In 2007, she and her research team wrote the State’s first prevention of elder abuse plan - Our Actions to Prevent the Abuse of Older South Australians - for the SA Office for the Ageing and since 2014 has been on on the Steering Committee for the development and implementation of the revised new plan –Strategy to Safeguard the Rights of Older South Australians. From 2009 to 2013 she also led a team of researchers in an Australian Research Council Linkage Project: Preventing the financial abuse of older people by a family member. Designing and evaluating older-person-centred models of family mediation and has published and presented their research findings internationally. In 2013 she co-convened the 6th World Summit on Mediation with Age-Related Issues in Adelaide and received the Sherren Award from the Elder Mediation International Network (EMIN) for leadership in this field. She subsequently established and chairs the Elder Mediation Australasian Network (, is on the International Board and Certification Committee of EMIN, and has conducted elder mediation training workshops in Australia and Ireland. In 2014 Dale was awarded the Michael Klug Award by the board of LEADR for her innovation and leadership in the dispute resolution field and in 2015 was awarded the Resolution Institute’s 2015 Practitioner Award for development and mentoring of dispute resolution practitioners.

Anna Quinn

Anna has three decades of experience in conflict management and has an in-depth knowledge of the range of conflict resolution processes including mediation, restorative justice and facilitation. Anna is a leading trainer in the field in New Zealand and is Resolution Institute mediation trainer. She is a highly experienced mediator/facilitator including in education, community, workplace, family and commercial issues. Anna has lectured at Auckland University Law School and is a regular conference presenter. Anna has special interest in the Peace Foundation’s work in schools and also in the management of conflict involving the elderly, and is a member of the Elder Mediator Australasian Network ‘EMAN’ committee. Anna presented at the inaugural EMAN Elder Mediation Training Program held at the University of South Australia in March 2015 and is increasingly sought out for her growing knowledge in this important area. It is a key life goal of Anna’s to utilize the peace maker within her, in home life situations with her 3 delightful boys, her husband and their labradors. To provide balance in life, Anna enjoys time with family and friends, walking her dogs, road cycling, meditation and yoga.