The Mediator's Handbook
Book | September 2014 | Accessible to everyone
Authors: Ruth Charlton and Micheline Dewdney
About the book
This book is an established and highly respected work which assists both experienced and newly qualified mediators who wish to expand their range of skills in this ever-evolving field. The mediation process is explained in simple steps applicable to all forms of dispute and clearly outlines the required skills, techniques and strategies, especially communication skills. Importantly, variations to the mediation process are explained as are the roles of advisers, support persons and interpreters.