Listening trumps hearing in mediation

Dispute Resolution Article | July 2022


This article stresses on the importance of listening, a more active process (of analysing, interpreting, and acknowledging of a speaker’s voice, facial and body language, words, sentences and meanings) over the more passive process of hearing.

Read the article here

Thank you to David Mitchell for submitting this article

Tags: Conflict resolution, Dispute resolution, Mediation