Just say sorry! The place of apology in conflict resolution
Journal article | July 2018 | Available for purchase & free for members
An apology can have a meaningful impact on a situation, and provide the aggrieved party with the comfort of acknowledgment. Through use of a case study, the author explores the power of apology. This article looks at the benefits, difficulties and consequences of apologising in conflict resolution.
We thank the author of this article Chris Marshall and the journal editor Russell Thirgood for their contribution to this journal.