Just say sorry! The place of apology in conflict resolution

Journal article | July 2018 | Available for purchase & free for members


An apology can have a meaningful impact on a situation, and provide the aggrieved party with the comfort of acknowledgment. Through use of a case study, the author explores the power of apology. This article looks at the benefits, difficulties and consequences of apologising in conflict resolution.

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We thank the author of this article Chris Marshall and the journal editor Russell Thirgood for their contribution to this journal.

Tags: Conflict management coaching, Legal practice, Dispute handling administration