Resources

Conflict management coaching resources

16 June 2020
Conflict resolution and suicide management: two sides of the same coin?
Webinar recording | Online | Available for purchase

Melanie discussed the CALM model of suicide intervention, share the journey in developing the model, the training packages through which this information can be shared and the apps which support this model.

Tags: Mediation, Conflict management coaching
28 May 2020
What is ‘Conflict Management Coaching’ and how is it being used in the DR field?
Webinar recording | Online | Available for purchase

Conflict Management Coaching (aka conflict coaching) has grown exponentially since the early 2000’s. This process provides a methodology that assists people to independently manage their interpersonal disputes, or to more confidently engage in mediation and other DR process.

Tags: Conflict management coaching
17 February 2020
Webinar recording | Positive framing, reframing and questioning – defining the labels and the art of doing
Webinar recording | Online | Available for purchase

This webinar, based on Bruce’s popular presentation from ‘Spotlight on practice – 2019’, explores the theoretical underpinnings and practice of creating positive frames, reframing peoples’ negative or unhelpful frames, and reveals some useful strategies and skills for exploring below the surface of the stories that people wish to present. 

Tags: Mediation, Conflict management coaching
1 October 2019
Why incorporating Conflict Management Coaching into workplace mediation is a ‘must’!
Webinar recording | Online | Available for purchase

To effectively resolve matters, people must be ‘resolution ready’ and have the emotional and logical ability to be reflective of others’ perspectives and views as well as their own. 

Tags: Mediation, Conflict management coaching
12 June 2019
In Different Voices: refugee and migrant communities' engagement with conflict resolution
Webinar recording | Online | Available for purchase

This webinar draws on the findings from a 2-3 year research project “Engagement of the Auckland Refugee & New Migrant Communities with Conflict Resolution” conducted in the Culture & Society Department of AUT.

Tags: Mediation, Conflict management coaching, Human resources management, General management
31 May 2019
The journey from Babel to Pentecost: the significance of language in dispute resolution theory
Journal article | May 2019 | Available for purchase & free for members

This article has been extracted from the Resolution Institute journal The Arbitrator and Mediator May 2019.

Written by Dr John Woodward B.Leg.S, LLM, PhD, MCIArb

Tags: Adjudication, Arbitration, Conciliation, Conflict management coaching, Family dispute resolution, Mediation, Legal practice, Dispute handling administration
31 July 2018
Just say sorry! The place of apology in conflict resolution
Journal article | July 2018 | Available for purchase & free for members

This article has been extracted from the Resolution Institute journal The Arbitrator and Mediator July 2018.

Written by Chris Marshall

Tags: Conflict management coaching, Legal practice, Dispute handling administration
8 June 2018
Managing abrasive behaviour in the workplace
Webinar recording | Online | Available for purchase

This webinar focuses on how to use conflict management skills and knowledge to respond to abrasive behaviours in the workplace.

Tags: Conflict management coaching resources,  Dispute handling administration, General management, Human resource management
26 February 2018
Assisting people to prepare – uses of & tips on how conflict management coaching can help
Webinar recording | Online | Available for purchase

The webinar is relevant to mediators, managers, HR partners and anyone interested in conflict management.

Tags: Conflict management coaching, Mediation, Dispute handling administration, Human resources management, Legal practice
9 November 2017
10 things you need to know about resolving conflict at work
Webinar recording | Online | Available for purchase

The webinar is relevant to mediators, managers, HR partners and anyone interested in ruminations on conflict.

Tags: Conflict management coaching, Mediation, Dispute handling administration, Human resources management
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