30 November 2020

CEO update | November 2020 | It’s been a busy November

Training update 

November has been an extremely busy month for us in terms of training. We have run training in both face-to-face and online capacity during November and I am really pleased that we are able to provide our long training courses, and shorter workshops and masterclasses in such a flexible way. This is proving increasingly popular.

To highlight what a huge month it has been, here is a list of the programmes run in November:

Training (public)  

  • Conflict coaching workshop — face to face in Sydney 
  • Face-to-face five-day mediation course in Wellington
  • Online mediation five-day NMAS course — completed the third run and started the fourth run of the workshop in November 
  • Online mediation refresher workshop 
  • ODR Practitioners Certificate  
  • Restorative practice in dispute resolution — Wellington

Online workshops and masterclasses

  • Assessment preparatory workshop  
  • Difficult conversations: How to prepare yourself and others  
  • Maximising opportunities: Breaking down the separate session  
  • Dispute resolution skills for the public and community service sectors (five sessions)  
  • Relationship mediation: A facilitative process for people in intimate relationships to enrich their togetherness 


  • 32 candidates sat the mediation assessment 
  • Two candidates sat the restorative justice assessment

Corporate training 

  • Suncorp — Mediation skills for conciliators workshop 
  • National Disability Information Service (NDIS) — Negotiation skills training  
  • Accident Compensation Conciliation Service (ACCS) — Masterclass session: Dealing with vulnerable parties and power imbalance in conciliation 
  • National Sports Tribunal (NST) — Masterclass conducted over two half-days

There have also been four webinars, a series of virtual practice groups and other CPD events running across the month.

Resumption of face-to-face activities in Australia

In light of the relaxation of COVID-19 restrictions in most Australian states, we are now taking a cautious approach to resuming face-to-face activities. We will of course continue to prioritise the health and safety of our staff, members, clients, trainers, speakers and all other stakeholders.

Face-to-face courses are gradually being scheduled for all states with strict protocols and safety measures being put in place such as social distancing and reduced number of participants (depending on the room size in each venue), sanitation stations, and adherence to any other local COVID-safe requirements such as the wearing of masks.

Local CPD events can also now resume in a face-to-face capacity in most states, in compliance with local requirements and strict protocols. For more information please contact

Our staff in the Australian office have also transitioned back into the office and will be working in a flexible way, through a combination of working from the newly-opened Chatswood office and working virtually from home.

Member Connect launch

I am excited to announce that Resolution Institute's Member Connect is now live. Member Connect is our member-only online community where you can collaborate with other members, share articles, post questions and engage in meaningful discussions. I encourage you to find a conversation or topic of interest and join in the dialogue.

To get started on Member Connect click here and follow these simple steps:

  • Please enter your Resolution Institute email address and press send.
  • A link to update your password will be sent to your email. Please click on the link from your email.
  • This link will take you to the Member Connect site to set up your password. Please use the same password that you have for your Resolution Institute membership. 

If you need any help with the above process or the Member Connect website please contact David Chin, your Community and Membership Manager, here.

2019–20 Annual General Meeting

The 2019–20 AGM was held online via zoom on 24th November 2020. Thanks to everyone who could join us at the meeting to hear about the highlights and challenges faced through the last financial year. Russell Thirgood, Siddharth Soin and I were delighted to be able to share information on the year that was with members and talk of the positive outlook ahead.

Russell congratulated our new Honorary Life Members including David Hurley, Professor Doug Jones AO, The Hon. Michael Kirby AC CMG, Michael Klug AM, Rowena McNally, Michael Mills, and Gary Ulman.

Russell also announced the winner of the 2020 Michael Klug Award, Dr. Hanna Jaireth. More information on Dr. Jaireth’s achievements can be found here.

An announcement with more details on both our Honorary Life members and our Michael Klug Awardee for 2020 will follow shortly.

Congratulations to Dr. Jaireth and our Honorary Life Members; we are privileged to have members who have contributed to the dispute resolution community in such a significant way. Resolution Institute is stronger because of your notable contributions. Thank you.

As we round off the year, I also invite you to attend my ‘Talking Strategy’ session with Russell on 3rd December, an interview-style webinar where we shall discuss what ‘strategy in action’ has looked like over 2020 and share our plans for next year. You can register for the session here.

Finally as we head into the festive season, I encourage you to join us at the various end of year events taking place (both online and face-to-face) to celebrate the year that was, and all that we have achieved in such difficult circumstances. Importantly, enjoy this time with friends, family and colleagues whilst staying safe.

Warm regards,