30 May 2019

CEO Update | May 2019 | Departing GMs and restructure

Hello to all our members,

You have probably seen our recent announcements about our two General Managers leaving Resolution Institute. It is always tough when great staff members move on. Our first response is usually mild panic “how will we cope without them?” followed by sadness “we will miss them.” And then the dust settles, we regroup and we look for the opportunities that the changes open up for the departing staff member and for Resolution Institute.

Hayley Jarick, based in Sydney, after having contributed for almost two years is taking up a new role as CEO of the Supply Chain Sustainability School. She has previously served as a Board member at the School. Hayley is passionate about the work of the School. A bonus is that it offers her added flexibility for spending time with her young family. We thank Hayley deeply for implementing an impressive range of process improvements, upskilling of staff and the vitality she brought to our team. We wish her every success and happiness in her new role.

Catherine Cooper, based in Wellington, continues as part of the team until Friday 14 June. Catherine will commence as the Manager New Zealand with the Royal Australian and New Zealand College of Obstetricians and Gynaecologists. During her six years with Resolution Institute we sincerely thank Catherine for building strong relationships with staff, members and significant stakeholders in government and the NFP sector across New Zealand and congratulate her for negotiating a place for Resolution Institute in the restorative justice initiatives being implemented by the NZ Government.  We hope her new role offers her interesting challenges and satisfaction.

Read more about both Hayley and Catherine here >>

With Hayley and Catherine departing, we were ready to start on our new chapter, when yet another staff member said good-bye: Sue Ahyee. For the past thirteen years, Sue has been a mainstay for so many members, patiently and reliably attending to their questions about their membership, accreditation or lost password. Sue’s gentle and supportive presence has often brought a sense of calm to the team and her “can-do” attitude exemplifies what we want our daily interactions to be like with each other and our members. Sue is going to take a breather for a while before deciding on her next career adventure. Our best wishes go with her for whatever the future holds.

Once the dust settled in the Sydney office, we decided it was an opportunity to restructure: the GM (AU) role had become too big, with too many direct reports and too many operational areas to oversee. And we had experienced talent and eagerness for more responsibility within the Sydney office.  I am thrilled that Rob Grima and Seema Parekh have stepped into the new roles of Corporate Services Manager and Learning and Accreditations Manager (respectively.) Recently appointed Marketing Manager, Amanda Dollman adds to the trio of Australian Managers, who with the GM(NZ) now form a management team reporting to the CEO. Already, I am delighted to see the energy and enthusiasm for growing the quality of our services to members and the profile of Resolution Institute in the community.

The dust did not even settle in the Wellington office before we kicked into the process of finding a new GM for New Zealand.  Our job advert has yielded a very strong and diverse pool of candidates ready for interviewing next week, and if all goes to plan, for introducing to members the following week.

And the work of Resolution Institute goes on. The results of the Family Law Review in New Zealand will shortly be released, there will be a new round of contracts for delivering restorative justice training and accreditation services, invitations are being invited to comment on the NSW Building and Construction Security of Payments regulations, refinements are being made to the Resolution Institute on-line application form for adjudications in Australia, contracts and delivery of in-house mediation training courses are being finalised, consultation with mediation trainers is being planned, consultation with arbitrators and adjudicators is in the pipe-line for stage 2 of the review process begun in 2018 and the Business Plan and budget for 2019-20 is ready for thorough review by the Board. Then there is business as usual: accreditation renewals, grading applications, webinars, professional development groups, Pulse, notices and membership renewals which commenced today.

Welcome back to the 135 members who have renewed within hours of receiving our invitation to stay connected for another year.  Hope to welcome back the rest of you very soon.

Until next time,

Fiona Hollier

30 May 2019