27 March 2020

CEO update | March 2020 | Planning for the new normal: our new initiatives and changes to CPD requirements

Dear members,

Over the past few weeks, the world has experienced upheavals not seen for a century. Everything is changing rapidly and our thoughts are with those most severely impacted.

Resolution Institute has been rescheduling, responding and planning for a more uncertain future. While we work through this difficult time, we have been energised by the vital role we have to play to advance our purpose and serve members though this unprecedented time.

There have been a number of emails from me to members in the past weeks as I want to ensure you are up to speed on the actions the team have been taking to respond to the needs of our members and the challenges we are all facing. I will continue to update you, and in the next week I will be scheduling an ‘open webinar’ for members to come online and ask me questions, share experiences and suggest ideas on how we can support you.

In the meantime, I wanted to share with you some temporary changes we are making to CPD requirements for NMAS accreditation and also highlight some of the online offerings you will see shortly.


In terms of the impact of social distancing and the cancellation of face-to-face CPD events on NMAS accreditation, we understand that this will impact your ability to partake in the standard methods of CPD. We have made the decision, with the support of the Mediator Standards Board, to be flexible with the caps on each mode of CPD for the remaining part of this accreditation period. Whilst CPD hours still need to be completed, we will allow for more than the specified cap in each area stated under the national standards (here is a link to the standards -

So what does this look like in a practical sense?

  • Mediators will be able to complete an unlimited number of hours of online learning activities through virtual practice groups, online workshops and online masterclasses. These will replace face-to-face requirements in the categories of ‘Participating in Education’ and ‘Reflecting on Practice’ under the CPD rules. Our online workshops, virtual practice groups and online masterclasses are different to webinars as they take place in real time and involve an interactive element such as a discussion group, with each having targeted learning outcomes.
  • We will not enforce the five-hour cap on ‘Self -directed learning’. We have decided that we will trust the discretion of our mediators to decide what a reasonable level of self-directed learning is. This means that you can attend a greater number of webinars, write more articles to support the profession in this difficult time and the like. We will trust your judgement, so long as there is a good balance with other categories listed in the standards that reflect the integrity of the system.
  • All other requirements under the accreditation standards still need to be satisfied.
  • If you are unsure of what this means for you, please don’t hesitate to contact us.

At a time like this we will be flexible and compassionate with our accredited members. We recognise that this is a difficult time for us all and we want to support you in any way we can. Please don’t hesitate to reach out to us to discuss how you may be able to bridge the gap in any area of your CPD so that we can provide solutions for you to be able to meet your requirements in an innovative and flexible way.

Webinars, online workshops and masterclasses

To provide increased online offerings for our members, our team are currently working on the development of a series of online workshops and masterclasses. I am really excited about these offerings and I am sure you will agree that in difficult times, positive initiatives such as these are something we can all be proud of.

Our online workshops and masterclasses will be available in the coming weeks, and our webinar series has already been expanded with an increased number of webinars to be immediately made available for you. If you don’t already have a professional development subscription, I would strongly suggest that now is the time to take one up so you can access as many webinars as possible using the subscription.

Finally, I wanted to reiterate my sentiments from previous messages. During difficult times, it is amazing how people can come together, help and support each other. I am seeing this now within our staff team and with our members and I am so honoured to be part of this community. The willingness to help has been outstanding and I thank you from the bottom of my heart. I ask that you continue to support us and be patient as we develop our new offerings, so that we can continue to support you now and into the future.

Please be safe and take care of yourselves and each other.

Warmest regards,