FAQs

Frequently asked questions

Our website is jam-packed with information. Use these FAQs to quickly find the answer you want, or be linked to the right page.

Access to the website and mailing list

  1. How do I login?
    Click on the 'Login' navy button in the top right-hand corner of the page. Enter your ‘username’ and password to login.
  2. What’s my username?
    Your username is the email address at which you receive emails from us. If you update your primary email address for your account, your username will be updated as well.
  3. What do I do if I have forgotten my password?
    Click on the 'Login' navy button in the top right-hand corner of the page. Enter your ‘username’. If you have forgotten your password, click on ‘Need help’ below. You'll be sent an email that will tell you how to reset your password.
  4. How do I get to 'My account'?
    Make sure you are logged in. Once you are logged in, go to the grey button on the top right-hand corner of the homepage which says 'My account'. Click this button and you will be taken to a page called 'My account', which will show your memberships and certificates, offer you options to update and show you the groups you belong to.
  5. What if I remember my password and want to change it?
    Make sure you are logged in. Once you are logged in, click 'My account'. Choose 'Reset my password' on the 'My Account' page
  6. How do I sign up for the mailing list?
    SIGN UP FOR MAILING LIST

Membership

  1. How long does my membership last?
    Your membership runs from 1 July until 30 June the next year. If you join during the financial year, you pay a pro rata fee, so that your membership still expires on 30 June.
  2. How do I apply for membership? What type should I apply for?
    We have memberships to suit different people. Fellow is for dispute resolvers with lots of experience and expertise; professional is for people who are accredited, or almost accredited; associate is for people who want to know more about resolving conflicts and disputes at work and in their personal life; student is for, you guessed it... people who are full-time students.
    FIND OUT MORE AND APPLY TO BE A MEMBER
  3. How do I print off a certificate for my membership (or for my accreditation)?
    Make sure you are logged in. Once you are logged in you can print your certificate.
  4. How do I update my profile for the dispute resolver directory?
    Make sure you are logged in. Once you are logged in, you can click on this button.
    Update your profile
  5. What post nominals and member logos should I use?
    Post-nominals | Member logos

Professional indemnity and public liability insurance

  1. How do I sign up for PI and PL insurance?
    • If you are not yet a Professional or Fellow member, become a member first. (Our very competitive rate Professional Indemnity and Public Liability insurance is only available to Professional and Fellow members)
    • If you are a Professional or Fellow member, make sure you are logged in.
      APPLY for PI & PL INSURANCE

Getting a dispute resolver

  1. I need a dispute resolution professional. How can I get a mediator, family dispute resolution, arbitrator, expert determiner or other dispute resolver?
    You have two choices:
  2. How long does it take to get a dispute resolution professional?
    • Adjudicators: security of payment legislation requires Resolution Institute (and other nominating bodies) to nominate an adjudicator within four (4) business days.
    • Mediators, arbitrators, expert determiners, conciliators: Resolution Institute nominates these dispute resolvers within two (2) weeks after the application fee has been paid. The nomination process only commences once the application fee has been paid.
  3. How much do dispute resolution professionals charge?
    Fees for a dispute resolver vary based on a variety of factors such as reputation, experience, complexity of dispute and so on. Generally you can expect a dispute resolver to charge between $250 - $450 (incl. GST) per hour.
  4. How much does it cost to have us nominate or appoint a dispute resolver?

In Australia

Mediations
  • AU$440.00 (incl. GST) – Mutually agreed mediation
  • AU$1,100.00 (incl. GST) – Contract, a statute or regulation, or by order of a court or tribunal.
Expert Determination AU$1,100.00 (incl. GST)
Arbitration AU$550.00 (incl. GST)
Registration under RI Arbitration Rules 2016 AU$550.00 (incl. GST)
Conciliation $1,100.00 (incl. GST)
Adjudications
  • NSW
    • under $20,000 - $165.00 (incl. GST)
    • over $20,000 - $209.00 (incl. GST)
  • All other states (VIC, SA, TAS, ACT) – no fee
  • WA/NT
    • up to $200,000 - $220.00 (incl. GST)
    • Between $200K & $999,999 - $440
    • Over $1,000,000 - $660
auDRP
  • Single member panel (1-5 domains) - $2,200.00 (incl. GST)
  • Single member panel (6-10 domains) - $2,970.00 (incl. GST)
  • Three member panel (1-5 domains) - $4,950.00 (incl. GST)
  • Three member panel (6-10 domains) - $6,270.00 (incl. GST)
Student Mediation Scheme
  • $440.00 (incl. GST) – split 50/50 between both parties, unless prior arrangement between parties.

In New Zealand

Mediator appointment

NZ$550 (incl. GST)


Hiring a meeting room

  1. I’m looking for rooms to hire - do you have any rooms that I can hire?
    Yes we do. We have rooms in Wellington, New Zealand and in Sydney, Australia.
    FOR MORE INFO AND TO HIRE ROOMs

Professional learning events and webinars

  1. How do I register for an event?
    You can find the event you are looking for through our 'Events' page.
    REGISTER FOR AN EVENT
  2. Can you invoice me or my employer?
    Because of the low price of our 'small bite' professional learning events (webinars and local CPD event), we do not offer a service of invoicing you or your employer. Please pay the event fee at time of registration by credit card (MasterCard and Visa). For longer training courses you can select the option of being invoiced. You (or your employer) can then pay by electronic funds transfer.
  3. Why am I being charged non-member rate for an event – I thought I was a member?
    There are two things you can check to make sure you are charged the correct fee:
    • Make sure you are logged in to the Resolution Institute website with the correct username. Your username is the primary email address at which you receive emails from us. Click on the 'Login' navy button in the top right-hand corner of the page. Enter your ‘username’ and password.
    • Check your membership is current in 'My account'. Make sure you are logged in. Once you are logged in you you can check your membership.
  4. What payment types do you accept?
    A. Credit card (MasterCard & Visa). For longer events like training courses we can also send you an invoice which you (or your employer) can pay by electronic funds transfer.

Mediator training and assessment

  1. What’s covered on the course?
    Our mediator training course covers theoretical foundations, teaches core mediation skills and interventions and provides lots of practice using these skills.
    INFO AND TO ENROL in New Zealand info and to enrol in Australia
  2. What happens if I cannot attend all sessions during the mediation workshop?
    If you are unable to attend all sessions during a workshop, you may be required to complete additional tasks outside of the training to ensure you meet the standards for accreditation as a mediator. To discuss options, please contact the Resolution Institute office in New Zealand infonz@resolution.institute or in Australia learning@resolution.institute
  3. Can I undertake accreditation assessment immediately after mediation training?
    Yes and we suggest that you undertake the assessment while the information is still fresh. We also suggest that you make sure you have had a chance to read over your notes and found an opportunity to practice skills before being assessed. In practice this ususally means sitting assessment about four weeks after mediation training and some people prefer a bit longer to revise and practice.

    To be eligible to for assessment, you must have completed the Resolution Institute's mediation trianing or other suitable training. If you have completed a course by a provider other than Resolution Institute contact us. After we have reviewed the training you have completed, we will contact you with options that meet the requirements for assessment. To discuss options, please contact the Resolution Institute office in New Zealand infonz@resolution.institute or In Australia learning@resolution.institute
  4. How long after the training must I take the assessment to qualify for accreditation?
    There is no time limit. We suggest that you are assessed after about 4 weeks, while the information is still fresh and you have had a chance to read over your notes and found an opportunity to practise the skills. If you completed mediation training more than one or two years ago we recommend that you consider a refresher course prior to assessment. If you completed mediation training over 5 years ago, please contact Resolution Institute the training might not meet current accreditation standards.
    Register for a mediation refresher course
  5. Can you tailor your mediation training to suit our organisation’s needs
    Yes. Please send an email to our training teams in New Zealand infonz@resolution.institute or in Australia learning@resolution.institute with an outline of what you would like, and we will let you know how we can help.

Mediator accreditation in Australia

  1. How do I become an accredited mediator under the National Mediator Accreditation System (NMAS)?
    DOWNLOAD THE NMAS STANDARDS
    APPLY FOR NMAS MEDIATOR ACCREDITATION

  2. How long do I have between being assessed and applying for national mediator accreditation?
    You have six months from the time that you receive your results to apply for accreditation. If you do not apply within this time, you may be required to complete additional tasks to meet the requirements of the National Mediator Accreditation System (NMAS).
  3. What are the re-accreditation requirements?
    You must complete 25 hours of continuing professional development and 25 hours of doing paid or voluntary mediation or conciliation for people who are in conflict or dispute.
  4. What happens if I have not met the national re-accreditation requirements and I want to become nationally re-accredited?
    Complete the re-accreditation form attaching all the relevant information. After we have reviewed the form, we will contact you with options that meet the requirements of the National Mediator Accreditation System (NMAS). Apply for NMAS re-accreditation.
  5. How do I keep track of my CPD?
    Resolution Institute has a CPD tracker. Login using your existing username and password. Go to the top right-hand corner and click on the grey button. This will take you to ‘My account’ and choose ‘Update your CPD and practice hours’
    UPDATE YOUR CPD

Mediator accreditation in New Zealand

  1. How do I become accredited mediator in New Zealand?
    Resolution Institute offers a well recognised mediator accreditation in New Zealand.
    Find out about Resolution Institute Mediation accreditation.

  2. How do I keep track of my CPD?
    Resolution Institute has a CPD tracker. Login using your existing username and password. Go to the top right-hand corner and click on the grey button. This will take you to ‘My account’ and choose ‘Update your CPD and practice hours’
    UPDATE YOUR CPD