Learning & events

Webinar | Procedural fairness in dispute resolution processes (Dispute Resolution Skills for Public Servants)

with Shiv Martin

Thursday 3 September 2020 | Online

12:00 PM - 1:00 PM (AEST)

Time converter at worldtimebuddy.com


Procedural fairness in dispute resolution processes (Dispute Resolution Skills for Public Servants)

This is the third webinar in a series of four monthly webinars aimed at equipping public servants with practical tools for effective dispute resolution.

In this webinar we will look at the importance of ensuring procedural fairness in public sector complaints management or conflict resolution.

We will consider the common risks associated with running alternative dispute resolution processes alongside a statutory decision making or complaints handling role and how these can be addressed.

The objective of this webinar is to provide public servants with the information and tools required to ensure that any alternative dispute resolution process they conduct are done in a manner that accords with legal procedural fairness requirements.

Register yourself and gain valuable CPD points.


About the speaker

Shiv Martin
Mediator, Government Decision Maker and Training Facilitator

Shiv is an Assistant Information Commissioner with the Queensland Information Commissioner and Panel Mediator, Coach and Assessor with the South Queensland Dispute Resolution Branch.

Shiv works with the University of Newcastle and the University of Queensland in training and facilitation. She has held senior positions in Queensland and Australian government justice agencies such as the Administrative Appeals Tribunal, Queensland Office of the Information Commissioner, and Queensland Department of Justice and Attorney General.

Shiv conducts mediations and delivers training in negotiation and dispute resolution through her practice, Integrative Conversations and as the Australian training lead for the High Conflict Institute.

www.linkedin.com/in/shiv-martin
www.integrativeconversations.com

Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

  • What do I need on my computer or device to watch a webinar?

    Zoom application

    System requirements

    You may join the webinar from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.

    Sound

    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?

    Email

    webinars@resolution.institute

    Phone

    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.