Learning & events
Webinar | Procedural fairness in dispute resolution processes (Dispute Resolution Skills for Public Servants)
with Shiv Martin
Wednesday 16 September 2020 | Online
12:00 PM - 1:00 PM (AEST)
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Procedural fairness in dispute resolution processes (Dispute Resolution Skills for Public Servants)
This is the third webinar in a series of four monthly webinars aimed at equipping public servants with practical tools for effective dispute resolution.
In this webinar we will look at the importance of ensuring procedural fairness in public sector complaints management or conflict resolution.
We will consider the common risks associated with running alternative dispute resolution processes alongside a statutory decision making or complaints handling role and how these can be addressed.
The objective of this webinar is to provide public servants with the information and tools required to ensure that any alternative dispute resolution process they conduct are done in a manner that accords with legal procedural fairness requirements.
Register yourself and gain valuable CPD points.
About the speaker
Shiv is an Assistant Information Commissioner with the Queensland Information Commissioner and Panel Mediator, Coach and Assessor with the South Queensland Dispute Resolution Branch.
Shiv works with the University of Newcastle and the University of Queensland in training and facilitation. She has held senior positions in Queensland and Australian government justice agencies such as the Administrative Appeals Tribunal, Queensland Office of the Information Commissioner, and Queensland Department of Justice and Attorney General.
Shiv conducts mediations and delivers training in negotiation and dispute resolution through her practice, Integrative Conversations and as the Australian training lead for the High Conflict Institute.
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How can I access technical support?
- Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
- Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)
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