Learning & events
Webinar | Dispute Resolution Skills for Public Servants: Engage your stakeholders
with Shiv Martin
Thursday 2 July 2020 | Online
12:00 PM - 1:00 PM (AEST)
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Dispute Resolution Skills for Public Servants: Engage your stakeholders
This is the first webinar in a series of four monthly webinars aimed at equipping public servants with practical tools for effective dispute resolution.
Identifying and engaging with your stakeholders is key to obtaining their commitment to a negotiated outcome. In this webinar, Shiv Martin will introduce and explain the importance of identifying and mapping key stakeholders. The discussion will consider how to make the most of your negotiations by prioritising particular stakeholder’ relationships and tailoring your communication strategy to meet the interests of your stakeholders. If you do not have time to negotiate with all of your stakeholders, then this webinar will help you decide which relationships to prioritise.
The next three webinars will focus on the following topics:
Breaking the ice and starting to negotiate
Ensuring procedural fairness in negotiated outcomes
Identifying and addressing systemic barriers to negotiated outcomes
Register yourself and gain valuable CPD points.
Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.
About the speaker
Shiv is an Assistant Information Commissioner with the Queensland Information Commissioner and Panel Mediator, Coach and Assessor with the South Queensland Dispute Resolution Branch.
Shiv works with the University of Newcastle and the University of Queensland in training and facilitation. She has held senior positions in Queensland and Australian government justice agencies such as the Administrative Appeals Tribunal, Queensland Office of the Information Commissioner, and Queensland Department of Justice and Attorney General.
Shiv conducts mediations and delivers training in negotiation and dispute resolution through her practice, Integrative Conversations and as the Australian training lead for the High Conflict Institute.
Accessing the webinar
Webinars are run using Zoom as our online platform.
How do I access the ‘live’ webinar?
How do I access the video of the webinar afterwards?
You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.
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How can I access technical support?
- Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
- Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)
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If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.