Learning & events

Webinar | Which Gen are you? Mediating and working across the generations

with Madeleine Taylor

Tuesday 7 July 2020 | Online

12:00 PM - 1:00 PM (AEST)

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Which Gen are you? Mediating and working across the generations

Have you had trouble communicating with a work colleague or client of a different generation that you have put down to incompetence on their part?

Have you tried a range of strategies but cannot get engagement?

The working world is so different today from three months ago let alone, one year, five years 10 or 20 years ago. Madeleine Taylor, who has mediated and coached teams, managers and staff to better manage conflict in the workplace will explore the generational differences, the impact of overindulgence as a factor in workplaces and strategies for coping for all of us.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the speaker

Madeleine Taylor
Mediator, Trainer, Coach, Social Worker, Author

Madeleine completed her social work degree at Massey University in 1979. She then worked for 6 years as a social worker (at Waikato Hospital and Psychiatric Unit at Wellington Hospital). Later working in local government where she worked with teams, managers and staff helping to manage difficult and stressful situations.

Madeleine began working in private practice part time in 1995.

Madeleine is a certified mediator, a member of the Resolution Institute, ANZASW member, registered social worker and worked with Conflict Management NZ for over 10 years.

Co-author of “The Business of People – Leadership for a Changing World” –2020.

Madeleine has been married to Wayne for years, they have three sons and one cat.


Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

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    Zoom application

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  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

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