Learning & events

Webinar | Working with an interpreter in dispute resolution

with Inna Palmer and Sue Smith

Thursday 28 May 2020 | Online

12:00 PM - 1:00 PM (AEST)

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Working with an interpreter in dispute resolution

This webinar will bring two voices to this conversation, that of Sue Smith – a mediator who regularly works with interpreters and Inna Palmer – an expert interpreter and educator with ‘Interpreting NZ’.

Together they will explore:

  • how to decide if an interpreter is required

  • what to do when the mediator recognises an interpreter is required and how to communicate that without potential loss of face for the client

  • some key considerations when using an interpreter in a dispute resolution (as an organisation, as an individual mediator)

  • the rules and boundaries of the interpreter

  • the interpreter’s considerations when working in a dispute resolution context

  • how can the interpreter and the mediator best serve ‘impartiality’ in this context of a dispute resolution involving an interpreter

  • ‘word for word’, how word choice can affect nuance in a dispute but languages do not necessarily translate ‘word for word’ – how to best tackle this

  • the extra layers of complexity created if this is an ‘on the phone’ or ‘online’ dispute resolution context

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the speakers

Anna Quinn

Inna Palmer
Training officer
Interpreting New Zealand

Inna was born and raised in St. Petersburg, Russia, where she got a Master’s Degree in the English language and literature. She has been living in New Zealand for 25 years with her Kiwi husband Ross.

Inna has been working as a Russian interpreter in legal, medical and business settings for a few decades. Her international webinars and training sessions with a focus on practical linguistic and ethical challenges always receive positive feedback.

Inna is a full member of NZSTI and a proud holder of Professional accreditation with NAATI. In her spare time for over 20 years Inna has been doing voluntary work with Kiwi families who have children adopted from Russian orphanages.

Anna Quinn

Sue Smith
Practice Leader – Enquiries and Complaints (Acting) Kaihohourongo Matua ‑ Ngā Pātai me ngā Amuamu (Rangitahi)
New Zealand Human Rights Commission | Te Kāhui Tika Tangata

Sue has 20 years’ experience working as a mediator and dispute resolution practitioner for the Human Rights Commission. She has mediated a wide range of complaints of unlawful discrimination across the public and private sectors. Resolution of these complaints can include personal and systemic outcomes. A key focus of Sue’s current role is improving the dispute resolution team’s practice and procedures.

Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

  • What do I need on my computer or device to watch a webinar?

    Zoom application

    System requirements

    You may join the webinar from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

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    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.