Learning & events

Webinar | Why incorporating Conflict Management Coaching into workplace mediation is a ‘must’!

with Fiona Bigelli and Sarah Chan

Wednesday 25 September 2019 | Online

12:00 PM - 1:00 PM (AEST)

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Why incorporating Conflict Management Coaching into workplace mediation is a ‘must’!

Organisations request workplace mediation as a process to resolve conflict between people who have typically been experiencing heightened negative emotions.

To effectively resolve matters, people must be ‘resolution ready’ and have the emotional and logical ability to be reflective of others’ perspectives and views as well as their own.

Can mediation work if people have not done the pre-work on themselves to reach resolution readiness? Furthermore, what can be achieved in Conflict Management coaching (pre-mediation) to give mediation its best chance of success?

In this webinar Fiona and Sarah will share their experiences and tips on how to effectively apply conflict management coaching into workplace mediations.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the speakers

Anna Quinn

Fiona Bigelli & Sarah Chan

Founders & Directors of Pax People Resolutions
Experienced Mediators, Conflict Coaches and Workplace Investigators

Pax People is a boutique firm specialising in workplace & family conflict resolution through Mediation, Conflict Management Coaching and Workplace Investigations.

Fiona and Sarah have vast and rich experience in resolving complex conflict that impacts on business performance. They incorporate Conflict Management Coaching based on the CINERGY™ model in their conflict resolution services and have applied the CINERGY™ model in workplace mediations across a range of industries such as law, psychology, banking & finance, entertainment, FMCG and private equity. Fiona and Sarah regard the CINERGY™ conflict management coaching model as a powerful and ‘must have’ tool in conflict resolution.

Fiona is a Workplace Lawyer, a Nationally Accredited Mediator, a trained Conflict Coach, a Family Dispute Resolution Practitioner, an Accredited Executive Leadership Coach and a former senior Human Resources Director/business leader. Fiona is known for her ability to skillfully help people navigate matters that are complex and emotionally charged.

Sarah has an academic background in business management and psychology and is also a Nationally Accredited Mediator, a trained Conflict Coach, a Family Dispute Resolution Practitioner, an Accredited Executive Leadership coach and a former senior Human Resources Director/business leader. Sarah is known for her ability to balance an empathetic approach with her clients, whilst achieving exceptional commercial business outcomes.




Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

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  • How can I access technical support?




    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

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