Webinar | Apology in dispute resolution with Chris Marshall

Date TBA | Zoom Webinar
Wednesday, 19 December 2018
12:00 PM - 1:00 PM (AEDT) | 2:00 PM - 3:00 PM (NZDT)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Apology in Dispute Resolution

The offering and receiving of apologies has been called “one of the most profound human interactions”. Apologies have the power to heal humiliations and grudges, to remove the desire for vengeance and to restore broken relationships. Apologies therefore have an indispensable role to play in human relationships in general and in conflict resolution processes in particular. But the practice of apology is complicated by several factors and failed apologies can do more harm than good.

This webinar will explore how parties to a dispute can be helped to understand the dynamics of the apology process and how to minimise the chance of apology failure.

This is a ‘must-see’ for restorative justice facilitators and is also very relevant for mediators and all those involved in conflict resolution.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the presenter

Chris Marshall

Professor of Restorative Justice,
Victoria University of Wellington (NZ)

Chris Marshall is Professor of Restorative Justice at Victoria University (NZ). He is internationally recognised for his scholarly and practical work in the restorative justice arena, including a community justice award from the British Home Office (2004) and the Michael Klug Award from the Resolution Institute (2015). He has also won two tertiary teaching excellence awards and has been used extensively as a conference speaker in a dozen countries..

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 31 December 2018.


This event will contribute 1 hour of CPD under NMAS and Resolution Institute accreditation schemes.

Technical support

Getting started

Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110