Learning & events

Webinar | Assumptions are OK – Powerful questioning in mediation with Bruce Cottrill

Date TBA | Zoom Webinar
Thursday, 29 November 2018
12:00 PM - 1:00 PM (AEDT) | 2:00 PM - 3:00 PM (NZDT)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Assumptions are OK – Powerful questioning in mediation

We are taught early in our mediation pathways that good mediators are “neutral” and “don’t make assumptions”. Many successful mediators defy both of these rules, and through their defiance become more effective mediators. Thinking subjectively and making assumptions can help create powerful questions.

This webinar will explore the formation of questions through using an assumption based questioning approach, as well as looking at some more traditional approaches.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the presenter

Bruce Cottrill,

Experienced mediator and trainer

Bruce Cottrill has 30 years’ experience as a professional working in the field of conflict management & dispute resolution practice, associated system design, training & development. Bruce has completed many hundreds of mediations & facilitations covering most areas of enterprise & trade in NZ and has conducted numerous rural mediations, conciliations & arbitrations.

Bruce is a highly experienced trainer, delivering training, coaching & personal development design & delivery for numerous individuals, organisations & sectors across NZ. Bruce was an Adjunct Lecturer in dispute resolution at Massey University from 1998 to 2015 and was the General Manager, Consulting for FairWay Resolution Ltd from 2013-2015. He continues in private practice mainly consulting to organisations in the areas of system design and conflict management.


Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 31 December 2018.


This event will contribute 1 hour of CPD under NMAS and Resolution Institute accreditation schemes.

Technical support

Getting started


Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110

Email: webinars@resolution.institute