Learning & events

Webinar | Cutting through the Knot: understanding ‘micro-inequities’ and ‘micro-affirmations’ with Jennifer Mahony

Date TBA | Zoom Webinar
Wednesday, 14 November 2018
12:00 PM - 1:00 PM (AEDT) | 2:00 PM - 3:00 PM (NZDT)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Cutting through the Knot: understanding ‘micro-inequities’ and ‘micro-affirmations’

Micro-inequities are the manifestation of affinity bias. Recognising them and their impact may feel like untangling a ‘Gordian Knot’. There are, however, simple ways to recognise them, and counter-act them with micro-affirmations. This webinar focuses on:

  • Recognising micro-inequities, including activities that you can do on your own or with clients to recognise your own;
  • Discussing the effects of micro-inequities through a case study;
  • Learning about the relationship between the ‘bystander effect’ and micro-inequities; and
  • Finding ways to counter-act micro-inequities with micro-affirmations.

This session is useful for all dispute resolvers and anyone facilitating group sessions, engaging in restorative practice, or seeking more tools for understanding cognitive biases.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the presenter

Jennifer Mahony

Client Director, Workplace Conflict
FairWay Resolution

As an experienced litigator, mediator and arbitrator, Jennifer understands the importance of relationships. She is passionate about empowering people with the skills and tools they need to resolve conflict, and to rebuild relationships.

Jennifer is the Client Director of FairWay’s Workplace Conflict service and the Telecommunications Dispute Resolution service. She has almost 20 years’ experience as a dispute resolution practitioner.

Jennifer often works with organisations to develop their skills to help prevent and manage future disputes. She also delivers tailored workshops to help businesses to manage and learn from complaints; focus on building conflict resiliency and intervening as a neutral party to help resolve workplace conflict.

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 31 December 2018.


This event will contribute 1 hour of CPD under NMAS and Resolution Institute accreditation schemes.

Technical support

Getting started


Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110

Email: webinars@resolution.institute