Learning & events

Webinar | Stuck in the middle with you: ideas about how to handle impasse in negotiation / mediation

with Peter Singer

Wednesday 20 July, 2022 | Online

12:00 PM - 1:00 PM (AEST)

Time converter at worldtimebuddy.com


Stuck in the middle with you: ideas about how to handle impasse in negotiation / mediation

We have all been at that intriguing ‘pivot point’ within a conflict where, to we intermediaries, the wise choice for the parties seems as plain as day - their BATNA is way worse than the negotiated settlement on offer – and yet, the party/parties remain dissatisfied, uncertain, or plain stubborn about something.

That something generally is a piece of the puzzle they have kept buried by ‘commission or omission’ as defined by Ken Cloke.

Like the Tarantino-revived song, you may end up thinking

“Trying to make some sense of it all,
But I see it makes no sense at all,
Is it cool to go sleep on the floor
I don’t think that I can take any more”

On the other hand, we’re able to retain that space to:

a) Assess our own thinking of how we are handling things;

b) Understand the party/parties’ thinking; or if you can

c) Go beyond reason and help the parties understand the workings of their drivers.

This session will present conflict examples that remained stuck and how the thinking and interventions of William Ury, Dan Shapiro, Ken Cloke, Marshall Rosenberg , Robert Cialdini and Columbo (Peter Falk) may help to shift impasses we all face.

After this session, you will see future negotiation blocks differently so you can help people attempt to evolve and reach agreement.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.


About the speaker

Peter Singer
Facilitator | Negotiation Adviser | Change Consultant | Strategy Adviser |
Accredited Mediator | Resolution Institute Fellow

Peter Singer says “I’ve arrived at my current conflict resolution career through what may be deemed as a very unconventional path –

  • A furniture, electric and toy sales person at Waltons Department Store from my early teens;
  • Volunteer Youth Leader in my later teens;
  • A Porter for a prestigious private Brisbane Hotel;
  • A photographer at the Brisbane Royal National Exhibition (Ekka);
  • Computer Programmer (who just did not fit in);
  • A successful IT Recruitment Business owner (along with my 2 brothers) employing over 100 staff and 300 subcontractors;
  • A failed web-based business idea;
  • A Business Transition Consultant and adviser-negotiator for a large family business within the fuel/retail-FMCG industry, aligned with Caltex;
  • a creator of a national dispute resolution network being a subsidiary of an Employee Assistance Program Company;
  • a part-time lecturer in entrepreneurship at RMIT;
  • Mediation Coach, Assessor, Course facilitator for LEADR, Resolution Institute and Monash University

Most of these earlier roles (whether small-medium sized businesses, private, family, corporate, and government organisations) highlighted to me the magic and unpredictability of people as well as the dearth of negotiating or handling conflict with others, I then possessed.

I studied and completed a Masters in Conflict Resolution at Latrobe University under Professor Tania Sourdin and started working on building a conflict resolution practice – and today I sit on several government panels and handle disputes in whatever industry or issue people trust me to help them with. Since my Masters, I have continued my learning in many fields related to people behaviour. I am very grateful for the icons in our field of work who provide inspiration and insight into the interactions and interventions I have come to adopt.

I would love to work in International Disputes and if possible, use my studies in Photography, to work as a facilitator/documenter in conflict zones”.

Accessing the webinar

Webinars are run using Zoom as our online platform.

  • How do I access the ‘live’ webinar?

    You will receive the webinar (Zoom) link in your registration confirmation email.

  • How do I access the video of the webinar afterwards?

    You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.

  • What do I need on my computer or device to watch a webinar?

    Zoom application

    System requirements

    You may join the webinar from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:

    • Supported operating systems, tablets and mobile devices
    • Supported browsers
    • Required device processor and RAM

    Internet connectivity

    • Join a Zoom test meeting to test your Internet connectivity.
    • Check here for recommended Internet bandwidth.

    Sound

    • You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
    • You may also need to check the Audio Settings on Zoom once you have logged in.
  • How can I access technical support?

    Email

    webinars@resolution.institute

    Phone

    • Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
    • Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)

    Zoom Help Centre

    If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.