Learning & events

On demand | Webinar | Apology in dispute resolution

with Chris Marshall

On demand | Online

Participants loved this useful guide to types of apology, the power of apology and how it can best be utilised in dispute resolution. Chris offers so much practical good sense and useful templates to help frame what makes a powerful apology.

Use Chris Marshall a lot more. He knows the most, and knows how to impart it as well”
“Get him back…!”
“I thought this webinar was really informative, as did another one of my colleagues whom I registered for it

The offering and receiving of apologies has been called “one of the most profound human interactions”. Apologies have the power to heal humiliations and grudges, to remove the desire for vengeance and to restore broken relationships. Apologies therefore have an indispensable role to play in human relationships in general and in conflict resolution processes in particular. But the practice of apology is complicated by several factors and failed apologies can do more harm than good.

This webinar recording explores how parties to a dispute can be helped to understand the dynamics of the apology process and how to minimise the chance of apology failure.

This is a ‘must-see’ for restorative justice facilitators and is also very relevant for mediators and all those involved in conflict resolution.

Purchase the recording and gain valuable CPD points.

We will email you a link to the webinar recording as soon as you register for it. The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the presenter

Chris Marshall

Professor of Restorative Justice,
Victoria University of Wellington (NZ)

Chris Marshall is Professor of Restorative Justice at Victoria University (NZ). He is internationally recognised for his scholarly and practical work in the restorative justice arena, including a community justice award from the British Home Office (2004) and the Michael Klug Award from the Resolution Institute (2015). He has also won two tertiary teaching excellence awards and has been used extensively as a conference speaker in a dozen countries.