Learning & events

On demand | Webinar | Positive framing, reframing and questioning – defining the labels and the art of doing

with Bruce Cottrill

On demand | Online

‘This was an exceptional webinar for me!’
'Brilliant presentation.'
'A very practical webinar-thank you.'
'Bruce presented well in a relaxed easy to digest manner.'

Just as parties to a dispute do, as mediators and dispute resolvers we have choices about how we present our own dominant narratives. Theirs are about conflict, ours about the resolving and restorative process and how it works. We can choose to inoculate the parties in a positive and empowering way – or not. We can be confident and professional – or not. We can be instructive or persuasive.

So we choose how we wish to frame the dispute resolution process, just as they choose how to frame their conflict. And we choose how we wish to frame ourselves. It is fundamental to a successful process.

We also reframe; despair and anguish into hope and optimism. Subjectivity into objectivity, and positions into aspirations. Negatives into positives.

We can create powerful and useful questions when none seem available.

This webinar, based on Bruce’s popular presentation from ‘Spotlight on practice – 2019’, explores the theoretical underpinnings and practice of creating positive frames, reframing peoples’ negative or unhelpful frames, and reveals some useful strategies and skills for exploring below the surface of the stories that people wish to present.

The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speaker

Anna Quinn

Bruce Cottrill
Dispute Resolver, Teacher, Trainer, Coach

Bruce Cottrill has been a dispute resolver for 30 years.  His practice has been broad and varied. He is a well-regarded and experienced teacher, trainer, coach, consultant and practitioner of dispute resolution.  He has undertaken many multi-party high profile public and private mediations, as well as conducting numerous independent employment related investigations.  His professional background also includes change management, accident prevention consulting to ACC, disaster event recovery and farming on his own account. 

Bruce lectured in Dispute Resolution at Massey University for 18 years.  He has a Masters in Conflict Management from La Trobe University as well as dispute resolution, industrial relations and business studies graduate and post graduate diplomas from Massey and Victoria Universities.