Webinar recording | When you talk, what does your client hear? with Trevor Slater
31 December 2019
When you talk, what does your client hear?
Recorded: 6 June 2018
Why, when you meet some clients they instantly like you, whilst sometimes you need to work hard to create that connection? Why do clients sometime go ‘cold’ on you?
Research shows that ‘we tend to like people like ourselves’. And, when we like people and have a good connection, communication is far more efficient and effective!
So how do you get your client to like you and connect instantly and how do you ensure the rapport is not broken after establishment?
In this session you will learn how to:
- mirror another person’s behavioural traits in a way that facilitates instant rapport
- check your perspective so you can see all sides
- reframe your questions and statements to ensure the rapport stays in place
This webinar is relevant to mediators, alternative dispute resolution practitioners, lawyers, managers and those working in HR.
Purchase the recording and gain valuable CPD points.
About the speaker
Client Director, Financial Dispute Resolution Service
Commercial Mediator, Negotiator, Trainer
Trevor is a highly qualified and experienced commercial mediator, negotiator and experienced trainer. He holds a Masters’ Degree in Conflict Resolution from La Trobe University and a Diploma of Business – Frontline Management from the Australian Institute of Management. Trevor is also a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.
He is Client Director of Financial Dispute Resolution Service, an approved dispute resolution scheme for financial service providers in New Zealand.
Trevor has conducted workshops and training sessions in negotiation and associated topics in New Zealand, Australia, the UK and South Africa.