Events

Webinar recording | Talk so people will listen and listen so people will talk (on the phone)

with Ali Cameron and Hannah Morgan-Stone

Pre-recorded | Online

This webinar is relevant to conciliators and those involved in DR whose work involves speaking to people on the phone.

Does your work involve speaking to people on the phone? Experienced conciliators Ali Cameron and Hannah Morgan-Stone offers three practical strategies you can use straight away to improve your call handling:

  • a theory of needs you can use to structure your call
  • how to do active listening on the phone
  • how to tactically use open and closed questions on the phone

Using these strategies will help you build and maintain rapport when you can’t see the other person, elicit the information you need, and convey necessary and unwelcome messages.

This webinar is relevant to conciliators and those involved in DR whose work involves speaking to people on the phone.

Purchase the webinar and gain valuable CPD points.

We will email you a link to the webinar recording as soon as you register for it. The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the presenters

Ali Cameron and Hannah Morgan-Stone

Experienced Conciliators

Ali and Hannah, Senior Conciliators at Utilities Disputes, New Zealand, have 21 years’ experience between them doing dispute resolution on the phone. Both are Resolution Institute accredited mediators and Ali is also a mediation accreditation assessor for Resolution Institute.