Learning & events

On demand | Webinar | Marketing your Dispute Resolution business in times of change

with Steve Lancken, Geoff Sharp and Catherine Davidson

On demand | Online
"Interesting and useful advice was shared"

"Topics covered answered my questions before I asked them!"

"An enjoyable and instructive discussion"

At the beginning of 2020 no one could have imagined the need for Dispute Resolution practitioners to radically rethink how they do business. The radical rethink extends to the challenge of informing markets about the nature and availability of services and ensuring that when business returns to the “new normal” mediation and other processes meet the needs of the market.

This webinar recording, an interactive presentation, offering practitioners the chance to hear from three Australasian practitioners with combined experience of more than 50 years. Steve Lancken facilitated an interactive discussion with Geoff Sharp and Catherine Davidson and webinar participants.

You are invited to join the conversation that covered more than how to market your own practice. Presenters discussed how we can work together to create an even stronger interest and demand for Dispute Resolution services.

Catherine, Geoff and Steve have very different practices, international and domestic, on both sides of the Tasman. What they have in common is a willingness to share their unique journeys in starting and growing successful practices offering a range of Dispute Resolution services in very diverse markets.

If you have questions “on notice” for the presenters please send them to mediator@negocio.com.au

The Panel is looking forward to answering your questions and sharing your journey in building a DR business.

Register yourself and gain valuable CPD points.

The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speaker

Steve Lancken
Negocio Resolutions


Steve has over thirty years’ experience in litigation, mediation and arbitration which has given him a unique set of skills and insights into the world of dispute resolution. This has seen Steve become an internationally regarded practitioner, trainer and commentator in all areas of dispute resolution.

Steve has successfully mediated resolutions in over 2,000 disputes in areas as diverse as health, insurance, banking, property, building, native title, sports, wills and estates, property, leases, rural issues, industrial relations and community consultation.

Steve committed to ADR as the future of dispute resolution and left the legal profession in 1999 to focus on his passion for ADR.

Steve Lancken’s knowledge and skill as one of Australia’s leading mediators and ADR professionals has led him to teaching and training in mediation, negotiation, communication, conflict management and conflict in organisations at Sydney University, Australian Graduate School of Management (AGSM), College of Law.

From 2008 to 2013 Steve was honoured to be appointed to the National Alternative Dispute Resolution Advisory Council (NADRAC) by the Attorney General of Australia, the Honourable Robert McClelland MP.

Steve has advised the Attorneys General of both Australia and NSW about ADR issues was an inaugural member of the Board of the MSB.

Geoff Sharp
Commercial Mediator


Geoff works in New Zealand, Singapore and the United Kingdom. In New Zealand, Geoff is based at Clifton Chambers, Wellington.

In May 2019, Geoff together with Bill Wood QC and Lim Tat founded Maxwell Mediators in Singapore – combining 3 seasoned mediators from Europe, Asia and Australasia, and a first for Singapore with the aim of mediating high-end cross border disputes.

In the UK, Geoff is at Brick Court Chambers, London. He divides his time between his London, Singapore and New Zealand practices. Geoff is a full time mediator and will mediate anywhere up to 100 disputes a year in these various jurisdictions.

Geoff has mediated cross-border disputes in London, Switzerland, Singapore, Korea, New Zealand and Australia and was voted APAC 2019 Insider’s Best Commercial Mediator in the Asia-Pacific. Over the past two years he has mediated a number of high-profile New Zealand, European, Asian and UK matters including a multibillion-pound class-action and one of the most significant pieces of litigation in the UK for 2016/17.

He mediates across a range of commercial conflicts including infrastructure, construction, intellectual property, engineering, technology/telecom/energy sectors, financial, insurance, contractual, shareholder, joint-venture and public sector/governmental matters.

Prior to committing to a full-time mediation practice a decade ago, Geoff was a litigation partner at Bell Gully, one of New Zealand’s largest national commercial law firms. Before that, his early career was at Mallesons, a major Australian commercial firm.

He is admitted to the Bar in New Zealand and Australia (all NZ Courts, Supreme Court of Victoria, High Court of Australia and the Australian Federal Court).

Catherine Davidson
Commercial and Workplace Mediator


Catherine Davidson is a nationally accredited mediator (NMAS) and is certified by the International Mediation Institute (IMI). Catherine practised commercial litigation in London and Sydney. A mediator for 16 years, Catherine has mediated over 700 commercial and workplace disputes.

Catherine mediates under several industry schemes including the NSW Small Business Commission, Australian Small Business and Family Enterprise Ombudsman (National Franchising Panel), and The NSW Farm Debt Mediation Act. She is also a panel mediator for the Australian Disputes Centre.

Catherine has mediated a broad range of workplace disputes in both the public and private sectors, including tertiary institutions, professional services firms and hospitals.

Catherine is a trainer for the Australian Disputes Centre Mediation Training Workshops in Australia and Asia and has delivered negotiation and mediation workshops in a number of law schools in India and China.