Learning & events

Webinar recording | Making the most of intake sessions

with Franca Petrone

Pre-recorded | Online

This webinar is relevant to mediators and all those involved in conflict or dispute resolution.

Preliminary conferencing or intake is recognised in the NMAS as an important step in conducting mediation. As mediators, we understand the value effective intake adds to the mediation process.

How can we best use the limited time available for intake to ensure participants are well informed, well prepared and agree to who will be involved and their roles? How do we effectively build rapport, assess for suitability and make appropriate referrals if required?

During this webinar, Franca will explore the ways in which intake enhances the mediation experience for all involved and will share her suggestions for how effective intake can be achieved.

This webinar is relevant to mediators and all those involved in conflict or dispute resolution.

Purchase the recording and gain valuable CPD points.

We will email you a link to the webinar recording as soon as you register for it. The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the presenter

Franca Petrone

MBA;LLB(Hons);GDLP;CITL
‘Mediator, Conflict Coach, Trainer & Facilitator’

Franca has over 20 years’ experience providing dispute management and restorative engagement services in a broad range of areas including commercial, personal injury, workplace and family. She provides training for various organisations and has taught at a number of universities over the last 30 years. She currently convenes a Dispute Management masters’ topic for the ANU College of Law.

Franca mediates in the South Australian Supreme, District and Magistrates courts and is on numerous other mediator panels. She is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church and is a Conference Registrar in the Administrative Appeals Tribunal (AAT) General Division where ADR practices lead to 80% of matters being finalized without a hearing.

Franca was a founding Director and Secretary of the Mediator Standards Board (MSB) (2010-2013), Project Officer, Review of Standards (2013-2015) and is currently on the MSB Training and Assessment Subcommittee. She is Vice Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.