Learning & events

On demand | Webinar | Addressing conflict in apartment living: the benefits of skilled mediation

with Dr Kathy Douglas

On demand | Online

Apartment living is booming in Australia and New Zealand. With this increase in vertical living comes many challenges including significant conflict.

Disputes arise because residents are living in close proximity and managing shared assets. Apartment blocks and other developments such as town house and master planned estate developments may require shared infrastructure and will often include jointly owned assets such as swimming pools and gyms. The legal entity that holds the shared assets may be known as an owners corporation, a body corporate or some other similar title. A committee of management often employs a manager who may informally mediate the conflict. There is scope within legislation to regulate conflict more effectively which would result in residents feeling more satisfied in the process.

This presentation analyses data from a mixed method study that included managers and owners corporation committees and discusses conflict resolution strategies, including employing a professional mediator, that may assist with dispute resolution to meet residents’ needs.

Purchase the recording and gain valuable CPD points.

We will email you a link to the webinar recording as soon as you register for it. The link to the recording of this webinar will remain active for at least 3 months from the date of purchase. We continue to consult with the given presenter as to whether extended availability is possible. We are therefore not able to guarantee access beyond 3 months.

About the speaker

Dr Kathy Douglas

Associate Professor Kathy Douglas is Deputy Head, Graduate School of Business and Law, RMIT University. She researches and teaches about conflict and dispute resolution in the Juris Doctor at RMIT. She has published widely regarding mediator practice and education and conflict in planning. She has over 20 years experience as a mediator and teacher.