Learning & events
Webinar | Managing or leading a dispute resolution team
with Judy Dell, Joana d’Orey Novo, Adrian Leopardi, Sarah Ramsay and Amanda Ros
Wednesday 29 June, 2022 | Online
12:00 PM - 1:00 PM (AEST)
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Managing or leading a dispute resolution team
Our trans-Tasman panel who all lead and/or manage dispute resolution teams in a range of contexts will share insight about looking after a team in the dispute resolution context in particular including:
- defining ‘best practice’
- monitoring and assessing ‘best practice’
- developing and maintaining practice
- how to provide peer support
- building resilience and supporting wellbeing
- building specific competencies needed in your context
- how to build a great team
- recruitment considerations
Register yourself and gain valuable CPD points.
Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.
About the speakers
Judy Dell is Principal Mediator, Employment Mediation Services at MBIE. She has a legal background, and has been employed full time as a mediator with the Employment Mediation Service since 2005.
Joana d’Orey Novo
Joana is an accredited mediator and trainer. She has been conciliating complaints alleging discrimination and breaches of human rights under Australian discrimination and human rights legislation for over 17 years.
Joana is also responsible for the induction, training and professional development of conciliators at the Australian Human Rights Commission. Joana develops policies, procedures and resources for conciliators at the Commission and has developed and delivered conciliation training to statutory agencies and other organisations in Australia and internationally.
Adrian Leopardi is a Mediation Manager with the New South Wales (NSW) Small Business Commissioner (SBC), Mediation Services Team.
Adrian is a Resolution Institute (RI) Professional Member and NMAS accredited Mediator and has been employed full time as a Mediation Manager with the NSW SBC since early 2016.
His experience includes helping new Mediation Officers apply their mediation skills to the intake of clients seeking mediation and helping new Mediators apply the facilitative mediation model to commercial disputes.
Sarah has been practising in the conciliation/complaint resolution space for over 10 years. In 2014 she received the LEADR practitioner award for achievement by an emerging mediator.
As the Regulatory Services Manager at the Real Estate Authority, she is responsible for leading and coaching a team of dispute resolution professionals to deliver high-quality resolution services to consumers and real estate agents.
Sarah is a coach and assessor for Resolution Institute and a trainer on the Resolution Institute 5 day mediation course.
Amanda Ros is a manager with the Mediation Services Team in the NSW Small Business Commission. She has a legal background and has been working with the Commission since 2014.
Amanda has years of experience managing the parties in commercial dispute through the intake of a mediation matter. Her experience includes supporting new mediation officers to develop mediation skills and guiding them in applying these skills to commercial disputes.
Accessing the webinar
Webinars are run using Zoom as our online platform.
How do I access the ‘live’ webinar?
How do I access the video of the webinar afterwards?
You will be sent the video recording of the webinar within approximately 5 working days of the live webinar having run. The link to the recording of this webinar will remain active for at least 3 months from the date the webinar was run. After the webinar has run, we consult with the given presenter as to whether extended availability is possible, we are therefore not able to guarantee access beyond 3 months.
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How can I access technical support?
- Resolution Institute Sydney office : +61 2 9251 3366 (Landline) | 1800 651 650 (Freecall)
- Resolution Institute Wellington office: +64 4 470 0110 (Landline) | 0800 453 237 (Freecall)
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If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.