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Webinar | Making the most of intake sessions with Franca Petrone

21 August 2018

Time: 12:00 PM -1:00 PM
Venue: Zoom Webinar
Zoom Webinar

Members: $35.00 AUD
Guests: $55.00 AUD

Payment by credit card only

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Tuesday, 21 August 2018
12:00 PM - 1:00 PM (AEST) | 2:00 PM - 3:00 PM (NZST)

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Technology required: Zoom application, PC/laptop/tablet/smartphone, sound/speakers or a headset.

Making the most of intake sessions

Preliminary conferencing or intake is recognised in the NMAS as an important step in conducting mediation. As mediators, we understand the value effective intake adds to the mediation process.

How can we best use the limited time available for intake to ensure participants are well informed, well prepared and agree to who will be involved and their roles? How do we effectively build rapport, assess for suitability and make appropriate referrals if required?

During this webinar, Franca will explore the ways in which intake enhances the mediation experience for all involved and will share her suggestions for how effective intake can be achieved.

This webinar is relevant to mediators and all those involved in conflict or dispute resolution.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.

About the presenter

Franca Petrone MBA;LLB(Hons);GDLP;CITL
‘Mediator, Conflict Coach, Trainer & Facilitator’

Franca has over 20 years’ experience providing dispute management and restorative engagement services in a broad range of areas including commercial, personal injury, workplace and family. She provides training for various organisations and has taught at a number of universities over the last 30 years. She currently convenes a Dispute Management masters’ topic for the ANU College of Law.

Franca mediates in the South Australian Supreme, District and Magistrates courts and is on numerous other mediator panels. She is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church and is a Conference Registrar in the Administrative Appeals Tribunal (AAT) General Division where ADR practices lead to 80% of matters being finalized without a hearing.

Franca was a founding Director and Secretary of the Mediator Standards Board (MSB) (2010-2013), Project Officer, Review of Standards (2013-2015) and is currently on the MSB Training and Assessment Subcommittee. She is Vice Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.


If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 31 December 2018.


This event will contribute 1 hour of CPD under NMAS and Resolution Institute accreditation schemes.

Technical support

Getting started

Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110